[Rodney Hudson]

I sent it to TEK Media Group in Burbank, CA.

HOWEVER, I would avoid going through them at all costs. My experience with them was terrible. I had to send my camera back to them THREE times to try to get the camera working correctly, one of which resulted in supposed “shipping damage” even though the shipping box was intact and the camera was thoroughly packed. It looked to me like damage that happened at their facility and then they tried to blame it in shipping damage.

After these three times and paying $1,200 for SDI board repair, two botched firmware upgrades, and shipping charges I had a camera that STILL did not work properly. They wanted me to send it to them again to rectify but after three botched repairs and a damaged camera I refused to risk another trip there so I finally sold my camera at a loss to someone who was willing to buy it knowing that the SDI board was not functioning.

I would recommend finding ANY repair poace OTHER than TEK Media Group. I would try somewhere on the East coast.

I wish that I could make a better recommendation but I at least wanted to warn you where NOT to go.

Five Spots Down Productions

[Rodney Hudson]

Ok.

I sent the camera back to the repair facility. They informed me that when the camera had the firmware updated (just prior to my buying the camera) the previous repair facility jumped ahead 3 versions of firmware to put it at the current V1.26. They said that when updating firmware you must update each version in sequence to avoid functioning problems. They went back and re-installed the proper sequence of firmware updates and I will have the camera back tomorrow and will test.

FYI, just so you don’t have to experience what I did make SURE that if you have anyone do an update or if you try yourself that you do it in proper sequence.

Five Spots Down Productions

[Rodney Hudson]

The port is dead and camera is on its way for repair. Thanks to all who chimed-in 🙂

Five Spots Down Productions

[Rodney Hudson]

Update:

The HD-SDI port is dead. Confirmed this morning. Why/how it is dead is curious though. I read a thread here that mentioned that someone had a Sony repair facility do the firmware upgrade and after the upgrade the HD-SDI port no longer worked. H then took it back to the repair facility where they installed the firmware a second time and then it worked. That thread is here:

https://forums.creativecow.net/thread/142/875526

I am on V1.26 firmware and that firmware was installed when the camera was sent in by the previous owner for a lens issue. he said that he personally used the HD-SDI port prior to the lens repair by Sony and had not used it after the repair which is why it got missed.

I am wondering (hoping) that this may be all that it takes to get it back up and running again.

I’ll post again once it is remedied.

Five Spots Down Productions

[Rodney Hudson]

Tested on a monitor today and no dice. The port is dead. Why it is dead is an issue for a different forum. Thanks for the help!

Five Spots Down Productions

[Rodney Hudson]

I am shooting a live racing event which requires an HD-SDI connection to push to the broadcast trailer. I went to a local studio and they had no monitor with an HD-SDI input but they had two NLE stations with HD-SDI ingest capability. Neither system would recognize a signal but I suspect that perhaps it was software config as opposed to the camera connection.

I am going to a different studio today to test on a live monitor with proper inputs.

Thanks!

Five Spots Down Productions

[Rodney Hudson]

Thanks Shane.

That is what I expected you’d say and exactly what I am in the process of doing now. I am stopping by a different studio to test the SDI output tomorrow. The studio I was at today had no way to monitor directly from the camera so the editor was trying to get a signal from the camera directly into the Avid via DNxHD.

Five Spots Down Productions

[Rodney Hudson]

Unfortunately The studio I was at had no monitor with HD-SDI input. I thought of that first. I do have HD signal from the Component connection as I was able to check that at home.

Five Spots Down Productions

[Rodney Hudson]

Thank you very much for your recommendation, Todd. I was all set to try it this morning when I realized what was happening. When choosing my output module, I chose the “Best” setting rather than the “Current” setting. With this setting chosen, it introduced anti-aliasing which robbed the specific photo of much of its detail. I feel kind of stupid not to have thought of that but I guess I learned something which is ALWAYS god. Thanks again!

Multimedia Specialist/Project Manager