[Rob Mcgreevy]

This is a know problem unfortunately. I just recently started experiencing it out of the blue back on the last 2018CC version and it is still plaguing me on the PP 13.0.2 version as well. It has to do with your monitor scaling in your display settings in Windows 10. I have a 32″ UHD monitor 3840×2160 (and 2-2560×1440 monitors on each side)and when I have my scaling set to 125% (my preferred setting) the bounding boxes do not show. I discovered this week that if I don’t maximize my PP window on that monitor, (“ctrl” +”\” shortcut) that the bounding boxes come back, so that is my workaround for the moment. I use the shortcut to make the window slightly smaller, do my graphic and then maximize the window again when the graphic is completed.
If my display setting is set at 100% (then the text is too small for my eyes) or 150% (everything is too big and can’t get enough of the interface on the screen) the bounding boxes come back.

Here’s a link to a thread on the Adobe support forums discussing the problem in more detail:
https://forums.adobe.com/message/10848612#10848612

Hope this helps,

Rob

[Rob Mcgreevy]

Make sure your computer is booting in 64bit mode as well. You can check this by clicking the apple in the upper left hand corner of your menu bar and seleting “About this Mac” from the drop down menu. Then select the “more info” button on the pop-up. That will launch the system profiler. Click and highlight the “software” heading in the left column. In the right pane some information will appear, look at the next to last item on the list, “64-bit Kernel and Extensions” if there is a “Yes” next to it you’re booted in 64-bit mode, if it says “no” then you need to reboot in 64 bit mode.

To do this just hold down the “6” and “4” keys as your computer boots up. You can also download an app like “64 Switcher” so you don’t have to do this. You can get it here: https://www.macupdate.com/app/mac/32299/sixtyfourswitcher

Rob

[Rob Mcgreevy]

Ahhh… ye olde Ampex ACE! That brings back some fond and not so fond memories of long days switching and setting up tapes on the 1″ and Beta decks. Heck, we even had the Ampex ADO and the Ampex Vista switcher that went with it!

I would agree somewhat with the analogy in that it was different than a lot of editors. (I came to it after editing on Sony’s BVE-900 for a number of years) but after a while I got used to it and adjusted to its way of thinking.

[Rob Mcgreevy]

We’ve had all our music libraries in a shared iTunes system on our network for years as well. It makes finding a cut a snap, much easier than having to listen to all those CD’s we used to use a number of years back. Although now that our music library provider no longer distributes by CD and everything is online we use it less, but it is nice to know we have a decent selection of tunes available as a back up if the internet is down.

[Rob Mcgreevy]

Sean,

The IO is a professional device that gets video in and out of your computer. It is connected via a single firewire cable to your Mac and video and audio information is sent in and out of your computer. You can hook up all manner of decks, monitors, etc. via it’s varied connections (such as component, S-Video, etc.).

One big ability it gives you is to hook up a external video monitor so you can see what your video really looks like as the FCP canvas does not represent colors and video levels properly. The version you have can only do SD material.

The other caveat to using an IO is that it completely uses the firewire bus on your MAC so you can’t use another firewire device at the same time as the IO (i.e. a external firewire drive or a camera). The only workaround to this is disconnecting and reconnecting as needed, or if you have a Mac Pro, is to install a firewire card to give you a separate firewire bus.

Hope this helps,

Rob

[Rob Mcgreevy]

Jennifer,

I set up a sequence/project using your settings on my rig and couldn’t recreate the problem. Everything was displaying correctly here. One thing you might want to check is your Audio/Video settings in FCP as they will override the IO HD’s control panel settings when using FCP. (This might be the cause of the setting switching on you.)

Still it’s odd that it’s only happening when you use a color corrector filter on a clip otherwise I might ask if your monitor was capable of displaying that resolution/frame rate.
If you continue to have a problem I’d give tech support at AJA a call, they are the best bar none and I bet they can help you run down the problem.

All the best,

Rob

[Rob Mcgreevy]

Good to know. Now I won’t waste my time trying to upgrade it… a note on your website or in your software/firmware upgrade release notes about this issue would go a long way to alleviating this frustration for other users. Thanks for running down this issue for me. I appreciate your efforts!

Best Regards,

Rob

[Rob Mcgreevy]

We’ve got it hooked up to a HP workstation running Windows XP SP3.

[Rob Mcgreevy]

Thanks Hersh,

Look forward to hearing from you, have a great holiday as well.

[Rob Mcgreevy]

Thanks for the response Sam… we’ve never used the keyer before so that wouldn’t be an issue for us. Glad to hear upgrading is working for someone. (grin)