Rob Dunford
Forum Replies Created
-
Hi Ty,
What I have is the handheld AVX mic + receiver and a lapel mic/TX + RX.As you may know, this equipment has very limited display info and I don’t know how to get the firmware (even if one can get it displayed!)
serial nos
handheld mic body: 1265101294
lapel mic TX unit: 1445107246
RX unit: 1185102056
RX unit: 1445108859When Sennheiser returned the units, there was no paperwork to indicate Firmware either.
One of my sets was older than the other and that created pairing issues. They fixed it completely and for free (which surprised me) but then they admitted that since firmware upgrades can only be done in-house then units had to be sent back on a no charge basis.
I was quite impressed by their customer commitment!
-
I did. I contacted support And they said a firmware upgrade was needed. The only way to do this is send it in, because I had two units they wanted to be certain it all worked as a package.
So email them or call and send it in, should be no cost. -
Forgot to mention, I also have the AT stereo mic that I could use.
-
in the cow files forum one file
-
As they say…. “commonsense is uncommon”
Following your advice I discovered the reason and now I feel quite a bit smaller 😉 -
It’s the same poster as the OP replying, somehow my account has been deactivated….
I get what you are saying and I can see how Sennheiser could screw with the frequencies or something to make a US version not work with an EU version and visa a versa, but they don’t seem to ‘explain’ why a US version cannot be operated outside the USA… or do they and I’m not seeing the official info anywhere.