Sennheiser AVX problem

[Ty Ford]

Hello Rob and welcome to the Cow Audio Forum,

Go here: https://en-us.sennheiser.com/service-support-contact-center

Regards,

Ty Ford
Cow Audio Forum Leader

Want better production audio?: Ty Ford\’s Audio Bootcamp Field Guide
Ty Ford Blog: Ty Ford\’s Blog

[Fredric Tirheden]

Hi!

Did you find a solution?

Have the same issue

//F

[Rob Dunford]

I did. I contacted support And they said a firmware upgrade was needed. The only way to do this is send it in, because I had two units they wanted to be certain it all worked as a package.
So email them or call and send it in, should be no cost.

[Ty Ford]

Thanks Rob,

Can I trouble you for serial numbers and/or current firmware versions

That might help others.

Regards,

Ty Ford
Cow Audio Forum Leader

Want better production audio?: Ty Ford\’s Audio Bootcamp Field Guide
Ty Ford Blog: Ty Ford\’s Blog

[Rob Dunford]

Hi Ty,
What I have is the handheld AVX mic + receiver and a lapel mic/TX + RX.

As you may know, this equipment has very limited display info and I don’t know how to get the firmware (even if one can get it displayed!)

serial nos
handheld mic body: 1265101294
lapel mic TX unit: 1445107246
RX unit: 1185102056
RX unit: 1445108859

When Sennheiser returned the units, there was no paperwork to indicate Firmware either.

One of my sets was older than the other and that created pairing issues. They fixed it completely and for free (which surprised me) but then they admitted that since firmware upgrades can only be done in-house then units had to be sent back on a no charge basis.

I was quite impressed by their customer commitment!

[Ty Ford]

Thanks so much for the extra effort, Rob.

Yes, Sennheiser has always been good with service in my experience.

Regards,

Ty Ford
Cow Audio Forum Leader

Want better production audio?: Ty Ford\’s Audio Bootcamp Field Guide
Ty Ford Blog: Ty Ford\’s Blog

[Thomas Vettermann]

I also called the Sennheiser Support. Another solution they told me is to mark the sets.
I have now labeled mine with Set A and Set B.
After one “Remote Update” there is the no more necessary.

I have summarized my findings in a video. It speak german, but it is english subtitled.

https://www.youtube.com/watch?v=mf18EF7TeH0

Link to article:
https://motionside.de/sennheiser-avx-remote-update

Some contents or functionalities here are not available due to your cookie preferences!

This happens because the functionality/content marked as “Google Youtube” uses cookies that you choosed to keep disabled. In order to view this content or use this functionality, please enable cookies: click here to open your cookie preferences.