[Richie Finch]

Hello, this is terrible problem, which i found in CS 6 softwares …
solution i found only working, is uninstall and reinstall full package.. but it is not all,
you need to do BRAND NEW admin account in windows, and install it there.
that means, i could not export after repair from encoder in my original account never more (!!) .. this is really terrible way how to repair this issue, because :
1.by reinstalling of software, client WASTE HIS TIME
2.by necessity to begin work in another windows profile you again WASTE YOUR TIME because of learning and migrating all other profile modifications, which i see really unaccpetable. Adobe means, this solution of repair is ok, and they did not do till today any steps of creating some “clever” solution.
I ask everybody, who will meet this issue in future, guys, please, complain about this situation, give “BUG Report” to them, and write “feature request” to them , in the way of creating some repair tool, which check actual “broken” connections between encoder and premiere, which refuses to “take material” from it and encode, and REPAIR it automatically..
I am not IT, but ..does it seems so hard to create this ? Adobe IT developers should know their systems, and should create such utility tool really easy.

Steps to reproduce bug:
1. i export anything by button “queue” from premiere to Encoder
2. Encoder will start encoding
3. Encoder does not show the window of media encoding (down left )
Results: sound of sheep occur,
in encoding error file is this reason of canceling the encoding :
01/02/2014 10:10:48 AM : Encoding Failed
————————————————————
Could not read from the source. Please check if it has moved or been deleted.
————————————————————

History of this problem and detailed description, HOW i did “repair” this. With wasting of app 2,5 days of my working time :

1. after repairing “error 5” problem , i solved it by reinstalling the suite from the new admin user profile (profile B) .
I continued my work on my normal working windows profile . (profile A)
Every cooperation (AE+Pr, export media via “queue” to Encoder) was working fine . . .
2. suddenly it stop working (without knowing any possible reason – i did not do installations )
and showed in error export log file :
“Could not read from the source. Please check if it has moved or been deleted.”
3.repair via procedure(procedure “a”):
i did this procedure on the profile B (profile from last time installation of repairing problem error 5)
I did these steps :
a-uninstall master coll suite
b-i used Adobe cleaner tool (remove ALL)
c-removed raw directories in locations

•C:Program FilesAdobe
•C:Program Files(x86)Adobe
•C:Program FilesCommon FilesAdobe
•C:Program Files(x86)Common FilesAdobe
•C:ProgramDataAdobe

d-removed these links from registry file

•HKEY_LOCAL_MACHINESOFTWAREAdobe
•HKEY_CURRENT_USERSoftwareAdobe
•HKEY_LOCAL_MACH INESOFTWAREWow6432NodeAdobe
•HKEY_CURRENT_USER SoftwareWow6432NodeAdobe
e-restarted the PC
f- newly installed the Master Coll CS6
g-update the software

result of repair of “3” : problem still exists

4.Ok i find out after coordination with support, it should have been created ANOTHER NEW admin account.
4a:so i did the same procedure (uninstalling) in profile B
4b: and then i created brand new admin profile (profile C)for INSTALLATION of software
4c: restarted the pc (and did not updated it yet)

result :

==exporting of any sequence/raw/AE link video material from premiere via “queue” (Encoder) (profile C) : export WORKS
==exporting of any sequence/raw/AE link video material from premiere via “queue” (Encoder) (profile B) : export WORKS
==exporting of any sequence/raw/AE link video material from premiere via “queue” (Encoder) (profile A) : export DOES NOT WORK ! ! !
(in profile A, is possible to export some raw video material in encoder which is imported to it via “drag and drop)

problem i see:, i have my basic profile A, which i am interested to work, because of all my directory modifications are in there..

this issue should be some “broken” connections between encoder and premiere, which refuses to “take material” from it and encode.

what i expect :
to get from Adobe some repair tool, which automatically checks these connections and repair if necessary, without necessity of founding the new profile and reinstallation of whole software.. this is madness !

what i do NOT expect from Adobe:
to get from Adobe advice of kind : you have to reinstall full software in new admin profile. sorry , we do not know the solution, because we do not know, how do behave our software.

[Richie Finch]

Thanks a lot..
I will tell you result..

Rich

[Richie Finch]

I have the same problem Moe !
did You sort it ???

Rich

[Richie Finch]

Yes, that was the problem 🙂

But now i see another problem. .I am beginning to hate the Encore software more and more…

I ve prepared DVD project with good data capacity, but trying to export there are still error texts :

export to DVD Image : Encode error
export to DPP Image : “End of stream has been reached” (means id did not export)
export to DVD file : General error

I begin to thing make DVD in Encore is impossible

🙁 you have had these problem messages ?

Thanks , Rich

[Richie Finch]

HEllo Dany,
thank You for info.
actually I was trying to import movie into DVD project with less than 1,7 Mbit/s .. and there was no usage .. still big file size. (yes. it has smt about 2:40:00 but anyway. the quality is really bad,and its 720×480′

So this is my biggest trouble in encore, which i try find problem solution again and again and I am still failing :

1/ — I prepare movie in Premiere
2/ — I export it in any format droughout Adobe Media Encoder (now did not export only AVI ) ..- it has some size — according target bitrate per second
3/ — I import file (mpeg audio + mpeg video(m2v+ac3 files(2 file export – multiplexer-DVD, or mpg (one file ; multiplexer -none))
into Encore where is called an “asset” , and HAS ORIGINAL SIZE like exported from AME(!)
(!!) — BUT — i need to the TIMELINE (ctrl+T) from the original movie — and THIS KIND of movie WILL BE BURNT on the DVD !
and THIS IS THE PROBLEM..- the timelinte SETS ORIGINAL FILE FOR ENCODE !!! WHY !?? I cannot Understand !! so that basicly means, file 8 MB has final encoded size 14 MB, 1,6 GB file has 2,5 GB, 3,6 GB file has 7,31 GB !!!

I really do not want to ENCODE IT SECOND TIME !! but there i cannot find some button to turn it OFF !! hoewer , i see the original files I´ve exported in 25fps, and transcoded file has it in 29.97 fps !! (it was and I want it set on PAL)
— and in preferences settings (edit-preferences-general-general) i DID NOT set the “Transcode assets using Adobe Media Encoder application” BUTTON !!! (it is “off”) basically, it changes ANY video file to BIGGER like an imported asset..
only one way is to do the DL DVD and I dont want to do that, because really, the video quality sucks for the DL project !

any Idea ?? thanks

[Richie Finch]

Hello Dan,

at first thank you for the answer, i apretiate it realy much.
1 okay then. I will try to export it to avi .. normally i am exporting the sequences from Premiere through AdobeMediaEncoder into MPEG-2
-and ther is problem hat encore will not eat the size (VBR 1,5 Mbit) which is a2,7 GB size but it transcode it somehow to 4,2 GB file size and i dont want to do that.
2. budget.. yes , I know.. i know ho to count normally, videos, music, menus together.. but wit fisrt problem n.1 it is realy hard to solve that
3)I do use Adobe ME
4)i use the authoring app Adobe Encore CS5, tDo you think if I would use some older encore (2,0 or smthing like that) would the problem with self-encoding okay ?
do you think that encore is self-encoding it because of an audio track inside the MPEG2 file ,maybe I could use smaller bit rate for audio (128 kbit)?
now i am trying to export these three variants of MPEG files.. som i am interested in how ig they wil be in Encore.

Cheers , Rich