[Richard Cruz]

Well, it’s been 3 weeks and still no reply from Blackmagic Design’s tech support team on my problem with this card.

So Shelling out $950.00 for this card essentially got me:

1. a non-working card/ software drivers

2. a non-working tech support system

[Richard Cruz]

That 480i (Standard Defintion) was the format that the mini-DV tapes were recorded in.

480i -> 704 x 480 pixels (60 interlaced frames/Sec) = 337,920 pixels total

The last time I had this working right (when I previously posted on this forum and got the recommended settings from Joshua
Director of Support at BlackmagicDesign), I switched them to those settings for the tape deck and same input settings from the Media Express App. and left them that way.

Original posting:

In The Dark with Blackmagic Design “Decklink HD Extreme 3D+” capture card – Sep 24, 2011 at 5:28:39 pm

I forgot to mention that , I tried re-installing the legacy 7.9.5 Blackmagic Design drivers also (as recommended by Joshua) in the previous post but that trick didn’t get some “magic” happening this time around.

[Richard Cruz]

I followed the same recommended procedure for installing version 9.1 of the software. I get a picture when I’m importing but no sound. When I play back the clip (using windows media player) the audio sounds distorted. It has a sped-up and reverb effect – almost like the audio from the movie “poltergeist” – when the little girl is talking from “the other side”

[Richard Cruz]

Update – I forgot to disable the Anti-Virus software this time.

I un-installed the software drivers , disabled the Anti-Virus software, re-installed the legacy 7.9.5 Blackmagic Design drivers , then re-started the Anti-Virus Software and now I’m able to capture video and audio from the card.

Now I can get rolling!!!

[Richard Cruz]

I did find the 7.9.5 legacy drivers on the Blackmagic Design website and installed them.

This time around-

1. The Livekey application loaded without any error messages.

2. A minor annoying detail with the Media Express 2.5 app.. In the windows O.S. there are the usual three icons on the extreme upper right side for re-sizing the app window (Mac computers have those three on the extreme upper left side of that OSX window.) The little center box icon for “Maximize/Restore Down” was grayed out – so I couldn’t adjust the size of the Media Express app to fit the whole screen – like I was able to do with the previous 8.0 driver installation.

3. I rechecked to see that “User Account Control” was set to “Never Notify”

4. I rechecked in the Control Panel Area to see that Blackmagic’s panel for video “input” that “HDMI Video and HDMI Audio” was selected.

5. I checked the output settings of my JVC BR-HD50 VCR to see that it read “480i” – 720 pixels x 480 lines (for Standard Definition 4:3 -NTSC) ” – that’s what the Mini-DV tapes were recorded in. I checked also that output setting indicated that the signal was going through the HDMI “Out” socket for the VCR.

6. I checked that the cable was connected to the HDMI- “IN”socket for the Decklink HD Extreme+ card

7. When I tried to load Media Express, I did get a new error box saying “The Media Express user preferences have become corrupted – Media Express will continue with default settings.” Default, in this case, turned out to be “PAL.”

8. After I clicked OK – to get past that error, I checked to see that the “preferences” section of the Media Express app. and switched it to “NTSC” for input.

9. However, I still failed to see any images in the Media Express video capture window.

[Richard Cruz]

I’ll try any driver that makes the card work correctly, so sure I’ll try 7.9.5 drivers. Do you supply them or are they already available some where on the Blackmagic Design website?