[Richard Acosta]

Hi Elan,
Apologies for the late reply but for this issue, check this link for the resolution to my issue.
https://forums.creativecow.net/readpost/145/871543

[Richard Acosta]

Hi David, Thanks for the reply, It is in fact because of the H264 files, turns out that older bluray players can’t recognize the H264 codec, they became available and should work if your bluray is relatively new. the older blurays only read the mpeg2 bluray option that encore provides. as with everything else, we learn as we go! I must have burnt about a dozen discs for that one project before I was able to correct all the issues. Thanks for the feedback!

[Richard Acosta]

Update: Just wanted to link this to another thread that solved this issue:
https://forums.creativecow.net/readpost/145/871543

[Richard Acosta]

Hi Jon, I bought the Verbatim BD-R discs which have a 6x speed, the drive may be limited by 12x, I can’t find anything that tells me otherwise. Once again I took your advice (And I must say, you have been a great mentor with this and future projects) I burned an image and dropped in in Toast 10. there I was able to control the write speed. I burned the project twice at different write speeds, the first at 4x and the second at 2x BD (an option in toast) both gave me the same result. They resolved the issue with the disc freezing during playback, however, when I tried to skip/navigate to the next chapter (during playback)the disc once again freezes. there are some slight skips during video playback, but I can live with those at this point. Menus are working fine and playback is better. any suggestions on the menu? Thank you once again in advance for your feedback!

[Richard Acosta]

Hi Jon, I appreciate the feedback, thank you so much for your help, I did switch the discs to Verbatim discs based on your recommendation. I Have one more quick question, I tried to change the burn speed for the project within Encore but when I pick BluRay as the format and blu ray disc as the output in the build panel, the write speed option in the destination section is greyed out, I tried navigating thru the drop down menus but couldn’t find where I could change the write speed. I feel silly asking but can you guide me thru this step?

[Richard Acosta]

Hi Jon, your advice was terrific and it solved the issue with the bit rate. Thank you!!!! the disc burned and the quality did not suffer. However, now I have another issue. my spirits were definitely lifted with this fix, but now, when I insert the Blu Ray in my bluray player, the menus work and look terrific, and the video starts to play with no problem but then it just freezes in one spot. I tried different chapters in the project and the same thing happens, it plays fine at the beginning for about a minute or so and then it freezes. here’s how I fixed the Blu-ray Error: “fatal error”, Code: “6”, note: “video buffer underflows. Total bitrate is too high near time = 7.048700 seconds –
I followed your recommendation which was spot on! I went back to the project in premiere pro and encoded as in H.264 using VBR2-pass and limited the target bitrate to 23 mbps and 25.1 mbps max and it worked great (I had to do 25.1 instead of 25 because for some odd reason when I put 25 it would give me an error). In encore once the menus/timelines etc. were in place I went under file/project settings pressed on the Default Transcode settings button, which brought up the DTS window and changed the video transcoding from H.264 to MPEG-2 and hit OK. this solved the bitrate error but now I have the freeze issue. Sorry for the lengthy post but these small things sometimes prove to be important. Thank you again for your invaluable help!!!. As a refresher I am using CS5 on a mac.

[Richard Acosta]

ok, I spent all night re-rendering the file from scratch and redoing the entire project in encore also from scratch changing a few things I thought might help:
I eliminated the motion menus by eliminating the music file altogether in each of the menus.
I eliminated several chapters from my timeline to limit the amount of buttons in each menu page
I eliminated the custom menus and went with a template thinking that perhaps I entered a code incorrectly in my custom menus. and I went from one menu and three sub menus to one menu and two submenus, in other words went as basic as I could possibly go from scratch.
The transcode settings for the project are the default settings for BluRay in premiere pro to Encore
Codec:H.264
Dimensions:1920×1080
Frame rate: 23.976
Fileds: No fields (Progressive scan)
Audio Transcoding scheme: Dolby Digital
Maximum audio/video Bitrate: 15.0 Mbps
Sadly, I went thru another 4 attempts throughout the night and still received the same exact error message each time:
Blu-ray Error: “fatal error”, Code: “6”, note: “video buffer underflows. Total bitrate is too high near time = 7.048700 seconds –
the bitrate remained unchanged in the message. I’m truly at a loss. any suggestions?

[Richard Acosta]

Hi Stan, Thanks for the inquiry, it’s actually a basic photoshop file that i converted as a menu, however, I did drop an audio file to the menus for background music, otherwise the menu and two submenus are all pretty basic. The transcode settings for the project are the default settings for BluRay in encore:
Codec:H.264
Dimensions:1920×1080
Frame rate: 23.976
Fileds: No fields (Progressive scan)
Audio Transcoding scheme: Dolby Digital
Maximum audio/video Bitrate: 15.0 Mbps

How do you check the transcode settings for the menus? I right clicked on the menu line in the project panel, but the “transcode settings and transcode now options of the menu are greyed out. ?

[Richard Acosta]

I have been using Adobe Encore CS5 on a mac for some years now and have never had this issue, I was hoping someone might have found a solution for this. I encountered the following error message during a Blu Ray authoring project:
Blu-ray Error: “fatal error”, Code: “6”, note: “video buffer underflows. Total bitrate is too high near time = 7.048700 seconds –
the project was exported from within adobe premiere using the H.264 preset for Blu-ray.
The menu’s were custom made in photoshop using the proper codes for buttons/chapters/video etc.
when the project was complete and I “checked” the project, no issues come up. when I start the “Build” the program begins by processing the menus and this takes quite a while and it reaches up to my last submenu and the error message pops up. the discs I’ve used go to waste and the project is still not delivered. Help?