[Peter Litwinowicz]

I took a look… to remove motion blur, turn up motion blur compensation from 0 to some other value (in this case where you are slowing down footage this will remove motion blur… see the manual).

However, if you are talking about the background being blurry, that looks like depth of field blur, and not motion blur, which Twixtor will not be able to remove.

Pete

[Peter Litwinowicz]

I took a look… to remove motion blur, turn up motion blur compensation from 0 to some other value (in this case where you are slowing down footage this will remove motion blur… see the manual).

However, if you are talking about the background being blurry, that looks like depth of field blur, and not motion blur, which Twixtor will not be able to remove.

Pete

[Peter Litwinowicz]

Please disregard Pierre’s comment about starting “flame’. (yes I know you are running smoke!)

Perhaps the log file you will need to send is
/usr/discreet/log/ifffs.log

And send us any other log files written to the disk today that are in /usr/discreet/log

Also, open the Apple program Console, and send us any other error messages written to the console.

We should take this offline, please write to us at tecsupport (at) revisionfx (dot) com.
pete

[Peter Litwinowicz]

Please disregard Pierre’s comment about starting “flame’. (yes I know you are running smoke!)

Perhaps the log file you will need to send is
/usr/discreet/log/ifffs.log

And send us any other log files written to the disk today that are in /usr/discreet/log

Also, open the Apple program Console, and send us any other error messages written to the console.

We should take this offline, please write to us at tecsupport (at) revisionfx (dot) com.
pete

[Peter Litwinowicz]

can you please set the permissions on Twixtor.spark to be read/writeable by everyone?

that is, as root (or as an administrator), run
chmod ugo+rwx /usr/discreet/sparks/Twixtor.spark

Also, can you run
ls -ld /usr/discreet
? (I presume that won’t tell me much)

Also, if that doesn’t work, can you send me what is displayed in the system console when trying to load the Twixtor spark?
pete

[Peter Litwinowicz]

can you please set the permissions on Twixtor.spark to be read/writeable by everyone?

that is, as root (or as an administrator), run
chmod ugo+rwx /usr/discreet/sparks/Twixtor.spark

Also, can you run
ls -ld /usr/discreet
? (I presume that won’t tell me much)

Also, if that doesn’t work, can you send me what is displayed in the system console when trying to load the Twixtor spark?
pete

[Peter Litwinowicz]

I presume you are working with Ricardo Gomes that I’ve been communicating with by email?

can you run the following two commands in Terminal and return to me what is printed out?
ls -ld /usr/discreet/sparks
ls -ld /usr/discreet/sparks/*

Pete
RE:Vision Effects, Inc.

[Peter Litwinowicz]

I presume you are working with Ricardo Gomes that I’ve been communicating with by email?

can you run the following two commands in Terminal and return to me what is printed out?
ls -ld /usr/discreet/sparks
ls -ld /usr/discreet/sparks/*

Pete
RE:Vision Effects, Inc.

[Peter Litwinowicz]

Are you sure it’s hanging and not just waiting for a long time.

For example, if you just run aerender and let it sit for 5 minutes, does it eventually exit?

Can you contact me offline at techsupport (at) revisionfx (dot) com? Please send what version of AE you are using, your version of RSMB, what OS you are using and the registration information we sent you when you purchased your RSMB licenses.

Pete
RE:Vision Effects, Inc.

[Peter Litwinowicz]

Are you sure it’s hanging and not just waiting for a long time.

For example, if you just run aerender and let it sit for 5 minutes, does it eventually exit?

Can you contact me offline at techsupport (at) revisionfx (dot) com? Please send what version of AE you are using, your version of RSMB, what OS you are using and the registration information we sent you when you purchased your RSMB licenses.

Pete
RE:Vision Effects, Inc.