I’ve had the same problem for a year since I upgraded to 8. They logged it as a bug but haven’t been able to fix it.
My main beef is that to even get through to support, you need to enter your system ID…which doesn’t work since it doesn’t recognize it. So every time, I have to hit the other option (new customers or whatever it is), explain my situation for the umpteenth time, and then get transferred to support.
HOWEVER, the one time I called they gave me a “one-time use” support code which I’ve been able to use for a few months now to get through to support as needed. Maybe you’ll be as lucky…