Forum Replies Created

  • What specific problems are you having with CS4?

    You’ve updated to 9.0.2, correct?

    Paul

  • Paul Uusitalo

    January 15, 2009 at 10:12 pm in reply to: After Effects CS4 Crashes on close

    If you’re a mac user of after effects cs4 (9.0 or 9.0.1), and have noticed a crash on quit, be aware of a known issue with scripts that open dockable panels (a.k.a., ScriptUI panels, or scripts installed in the Scripts/ScriptUI Panels folder and accessed via the Window menu). if ScriptUI panels are open after starting the app (that is, they were saved as part of a workpace) or upon quitting the app, after effects cs4 will crash on quit. no data is lost, just that the app isn’t quitting correctly

    the team is aware of the issue and is investigating possible solutions. unfortunately, one couldn’t make it into 9.0.1, but that update does have some important updates (choose Help > Updates to get 9.0.1). as a workaround, close all ScriptUI panels before quitting, or run a script from the File > Scripts submenu or one of the script launchers out there (rd: Script Launcher or Launch Pad). windows users and users of ae cs3 are not affected.

    also, in general, if you do encounter a crash with after effects cs4, please consider submitting a crash report using the Adobe Crash Reporter.

    Thanks!

    Paul Uu
    AE Quality Engineering

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