After Effects CS4 Crashes on close

Adobe After Effects

After Effects CS4 Crashes on close

Posted by Terry Hahin on January 15, 2009 at 7:18 pm

Hello,
my system crashes about 75% on exit. Right after I choose to close the program, it halts, and then displays a crash report. It’s not a huge deal since I can close out of the project, then exit and have it crash…but still. Haven’t found anything about this in the forums I search.

I seem to notice it happening as I’ve been working a lot, so could it have something to do with the computer malfunctioning from overheating?

Anyone have any idea? I just built this machine and put it together for AE work, so I’d like to get this thing working right. Here’s my system specs:

Intel Quad Core Q9550 2.83 GHz
4 Gb RAM
Vista Ultimate 64
NVidia GeForce 8600 GT

Open GL has been disabled by removing it from the system files.

If anyone has any advice I’d love to hear it. Thanks,

Terry Hahin

Designer and Editor
terryhahin.com

Terry Hahin replied 16 years, 11 months ago 6 Members · 6 Replies
6 Replies

Paul Uusitalo
January 15, 2009 at 10:12 pm

If you’re a mac user of after effects cs4 (9.0 or 9.0.1), and have noticed a crash on quit, be aware of a known issue with scripts that open dockable panels (a.k.a., ScriptUI panels, or scripts installed in the Scripts/ScriptUI Panels folder and accessed via the Window menu). if ScriptUI panels are open after starting the app (that is, they were saved as part of a workpace) or upon quitting the app, after effects cs4 will crash on quit. no data is lost, just that the app isn’t quitting correctly

the team is aware of the issue and is investigating possible solutions. unfortunately, one couldn’t make it into 9.0.1, but that update does have some important updates (choose Help > Updates to get 9.0.1). as a workaround, close all ScriptUI panels before quitting, or run a script from the File > Scripts submenu or one of the script launchers out there (rd: Script Launcher or Launch Pad). windows users and users of ae cs3 are not affected.

also, in general, if you do encounter a crash with after effects cs4, please consider submitting a crash report using the Adobe Crash Reporter.

Thanks!

Paul Uu
AE Quality Engineering
Will Cavanagh
January 16, 2009 at 1:09 am

Ever heard the joke where the guy goes to the doctor and complains that “it hurts when I do this”? Yeah, that.

getnmd.com
nationalboston.com
James Sullivan
March 9, 2009 at 5:05 pm

Well that explains that one. I was starting to think it was me. I use the BG Render UI script and have it as part of my layouts. I guess I have to close it before I get out of AE. I have not lost any work as a result but it is a pain to have to keep closing the crash report window every time I switch modes.

Thanks for explaining the bug.

James
Todd Kopriva
May 29, 2009 at 3:44 pm

This should be fixed in the After Effects CS4 (9.0.2) update.

———————————————————————————————————
Todd Kopriva, Adobe Systems Incorporated
putting the ‘T’ back in ‘RTFM’ : After Effects Help on the Web
———————————————————————————————————
Rob Grishow
June 17, 2009 at 10:22 pm

Photoshop, Illustrator and AE crash on exit for me too. I have saved workspaces for each app since I don’t like my pallets/panels to auto-open/close. Are there fixes on the way for PS and Ill. as well?
Terry Hahin
June 18, 2009 at 3:16 am

Hi Rob,
I’ve only experienced this with AE. I have the whole creative suite and have only encountered it with AE. For me, the problem was my driver for Nvidia gfx card. Updating it did the trick.

Terry Hahin

Designer and Editor
terryhahin.com

Reply to this Discussion! Login or Sign Up

Creative Communities of the World Forums