Replies – Forums – Paul Douglas

Forum Replies Created

Paul Douglas
November 18, 2019 at 9:03 am in reply to: CatDV Web Server Status: Read Timed Out

Hi Julio,

Could you please contact us at support@squarebox.com where we will be able to assist you with your query?

Kind Regards
SBS

Paul Douglas – Support Engineer – Square Box Systems Ltd
Paul Douglas
January 18, 2019 at 10:03 am in reply to: CatDV 13

Hi Eric, if you could please send us an email at support@squarebox.com and we will provide you with further details on CatDV 13.

Paul Douglas – Support Engineer – Square Box Systems Ltd
Paul Douglas
November 29, 2018 at 2:52 pm in reply to: Shortcut Save (local catalog)

Hi,

Could you please send us a ticket through to support@squarebox.com so that I can show you how to set-up a short-cut for this?

Kind Regards
Paul Douglas

Paul Douglas – Support Engineer – Square Box Systems Ltd
Paul Douglas
November 23, 2018 at 3:50 pm in reply to: Watermark photo

Hi Phil,

Yes, CatDV does indeed support watermarking images and videos. If you can please contact me at support@squarebox.com and I will run through the process with you.

Kind Regards
Paul Douglas

Paul Douglas – Support Engineer – Square Box Systems Ltd
Paul Douglas
July 8, 2016 at 9:13 am in reply to: Feature Not Working After Update – Send to Premiere Pro CC2015 Function

Hi Lindsay,

Could you please contact me at support@squarebox.com as I have a solution that I can send you to resolve the issue.

Kind Regards
Paul Douglas
Square Box Systems Ltd

Paul Douglas – Support Engineer – Square Box Systems Ltd
Paul Douglas
September 8, 2015 at 2:16 pm in reply to: CatDV stopped working probably due to Java update

Hi Mark,

Sorry to hear that you are having issues getting CatDV to run after the latest Java update. Could you please contact me via support@squarebox.com and I will dial onto your workstation and investigation the issue for you?

Thanks
Paul
——
Paul Douglas – Support Engineer – Square Box Systems Ltd –
paul@squarebox.com
makers of CatDV: award winning Media Asset Management –
https://www.squarebox.com

Paul Douglas – Support Engineer – Square Box Systems Ltd
Paul Douglas
July 13, 2015 at 9:04 am in reply to: Cat DV XMLs not exporting correctly

Hi Dan,

Sorry to hear that you are having issues with exporting your XML files. Could you please drop us an email at support@squarebox.com and we will address your XML issue there.

Kind Regards
Paul Douglas
Square Box Systems Ltd

Paul Douglas – Support Engineer – Square Box Systems Ltd