Noah Todd
Forum Replies Created
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I can suggest two things.
1) In your project window under the info tab try clear bin memory. It will close all your bins and you may even want to try restarting the software. Then try your transcode again.
2) Under Media Creation settings in Drive Filtering & Indexing check all three boxes. Filter Network Drives, Filter out System Drive, Filter out launch drive.
Hope that helps.
Noah—
Noah Todd
info [at] noahtodd.com
http://www.noahtodd.com -
That photo is from the rental house. They expected us to accept that as proof of damage.
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We did a check out and check in and never saw any of this. How do you know what lens it is, to consider it a jewel? I don’t believe there was any such issue such as a shifting during return, or a soft case, or lens cap come off. Did you look at the picture? What kind of damage does it look like? I am still trying to figure out if it is not just dust? We have not been able to inspect the lens as they had it replaced with out our inspection and an okay. They never once said if you don’t come take a look at this we are simply going to go ahead and replace it and the cost will be …. They just did it. Maybe we know a repair technician and can have it done at our expense?
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Todd,
Thats very good advice thank you, I will ask them for the lens element. We did have insurance and they were named as additional insured. I have spoken to the insurance and they say we can go ahead an open a claim to begin an investigation, however the deductible is $2000.00 so what we will get is not money but documentation, so that should ACT claim the same lens or something similar in the future it can start being noticed.
As for a heart-to-heart with them, they don’t want to return calls and have sent this to collection. They claim they did notify us by forwarding me some emails i never saw. My producer and DP said upon check out / check in, there were no issues, then by phone were told there may be a problem with the lens, but didn’t hear back again for a month, and the next contact was simply a bill for replacing the element. We feel we are being harassed into paying for equipment that may have already been damaged. We don’t even know if it is the same lens that was on our shoot.