[Neil100]

Blackmagic pointed me at the system preference panel which solved part of my problem. The Media Express application now works (once I resolved its internal preferences correctly). However, On-Air still tells me I do not have a Decklink card that can do live editing. This still needs to be resolved.

The Intensity manual, while it looks great and is laid out well, is like driving instructions where key instructions have been left out. There is no mention of the system preference panel or what to do with it either in the manual or in the support knowledgebase. There is similarly no mention of the Media Express program or how to configure it that I can find.

Intensity seems like a very good product that is being crippled by lack of attention to supporting elements.

[Neil100]

I have the same problem with my intensity pro. The HDMI out works fine and displays on my HDMI monitor from Final Cut Pro 2.

However, I am trying to input component video from a set top box into the intensity pro and I get nothing in either blackmagic media express, On-Air or Final Cut Pro 2.

When I try to start up On-Air I get the following message

Blackmagic On-Air Cannot Run — The decklink model you have does not support live mixing.

I have the latest 1.6 drivers and in the install, it updated the firmware of the intensity card and rebooted.

Anyone else with intensity setup problems?