[Michael Long]

Well, that seems to have done it…

… but now I’m bewildered…

Just to be clear, I was talking about moving the Position X slider in the Position tab. I’ve done that plently of times. But never noticed the Position change in the PIVOT Tab… That’s why I’m bewildered. Did I really miss that or is something else going on?!? LOL

…In addition to the Position X change in the PIVOT tab, the anchor point moves with it (which was the problem). When I unlocked them in the Pivot tab that seemed to do the trick…

Thanks.

[Michael Long]

Tech support got back with me… Seems it’s a bug… Here’s what they told me:

From some original descriptions we’ve tried to reproduce the issue but weren’t able to. In the original test, however, we didn’t note that it was the top face had been flipped around specifically. We went back and found that if the cube effect is done by adding a cube and moving media into it, or by converting the video track into a cube, and switching the H & V of the top face, even in the Red Engine stand-alone, touching a Keyframe will cause an immediate crash, like you saw. Because you’re working in Avid, it brought up an Avid alert window, which made us look into Red working within Avid, but really it’s a problem within the Red interface.
We’ve noticed that not only will that happen in Red but it’s also cross platform (Windows and Mac), and we’ve noted it as a bug. However, via odd coincidence, there is a very simple workaround.
If you first create the cube with the video tracks, and then adjust the Front Face to switch H & V, and then switch the Top Face to H & V, the problem will not occur. Then, simply go back and switch the Front Face from H & V to Never (no flip), so that only the Top Face has the H & V flip, the crash will not occur.

Try it this way and let me know if that doesn’t work. Sorry for taking a little while to find the error, but we’ve since been able to produce the crash, as well as prevent a crash with this workaround, 100% of the time.

[Michael Long]

Sorry it took so long to get back with you… but yes, the same circumstances in the Red Engine and it crashes. Specifically, after I flip the top face both H&V.

Contacted tech support and they still haven’t figured it out…

[Michael Long]

To answer you questions, yes, sort of, and yes.

Yes, sort of, we have to two routers, one for the audio and video and the other routes the remote control. And then, we move the plug for timecode… And yes, everything is routed correctly.

We are getting video, audio and can control both decks. We just can’t batch capture using 2 out of 8 user settings. The whole red dot thing…