[Matt Rhodes]

Hi Rick.

If you could send me one of your files, I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Jody.

First, make sure that you’re using the current version of The Werks (currently at 1.5.0):
https://zaxwerks.com/download

Secondly, if you could send me one or two of your sample scenes with a few instructions to follow, I’d be happy to take a look. I should only need the .aep file – no media files necessary.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Eric.

Scott is correct in that you need one additional operation on your Illustrator file before it will look correct in ProAnimator/Invigorator.

ProAnimator creates solid objects from outlines. And since the arrowhead arc is still a line in Illustrator (as opposed to an outlined object), we fill in between the start and end point.

In order to convert the arrowhead to an outline, select it and then use the Object> Expand or Object> Expand Appearance menu items in Illustrator. This operation converts a line (or stroke) into a filled object (as if you made a thin filled object that looks like a line).

Give this a shot and let us know if you still have questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Gregory.

Please try the following:
1. Locate your Documents folder.
2. Find the Zaxwerks folder inside of Documents folder.
3. Find the ProAnimator folder inside of the Zaxwerks folder.
4. Delete the ProAnimator folder (or move it to your desktop if you have created any custom object styles or light swatches).
5. Start ProAnimator again.

What happens at step 5 is that PA notices that your PA swatches folders are missing, so the master files are copied over again.

If the above doesn’t work, make sure you’re using the current version of the software:
https://zaxwerks.com/download

Let us know if you have more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi George.

I’d suggest you upgrade to the current version of ProAnimator. This is a bug that has been fixed.

Take a look at: https://zaxwerks,com/download
(Enter your information and then select the Mac version of ProAnimator – v4.5.1)

Let us know if you have any questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Chris.

We have an After Effects (or Motion) product called 3D Flag.

https://zaxwerks.com/3dflag

Is this what you’re looking for?

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Dave.

Would you be able to send me your project file? I’d be happy to take a look.

Let me know where to look in the file for the problem.

Send files to: matt@zaxwerks.com

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Terry.

You can try the following:
1. Locate your Documents folder.
2. Find the Zaxwerks folder inside of Documents folder.
3. Find the ProAnimator folder inside of the Zaxwerks folder.
4. Delete the ProAnimator folder (or move it to your desktop if you have created any custom object styles or light swatches).
5. Start ProAnimator again.

What happens at step 5 is that PA notices that your PA swatches folders are missing, so the master files are copied over again.

Let us know if this helps your situation, or if you have any questions.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Marc.

Please email me at matt@zaxwerks.com. I’d like to send you a pre-release version that may fix your problem.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Kenny.

Can you send me a project file?
Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.