Peter, thanks for the tip. Our VTR exchange and Xserves were puchased through a reseller that handles Virtual VTR so I hope they knew what they were doing.
I installed AJA VTR Xcahnge on both boxes this morning and it works well, not nearly as clunky/klugy as Virtual VTR. During our day of training we were told to restart the Virtual VTR app after each setting change. AJA VTR exchange is not as touchy.
Only questions I have for AJA is that we can only get audio in as embedded even though our Kona 3 has AES connected. Timecode is being caputred and displayed during capture which is nice.
Thanks again to all for the info!
mark