Larry Kausch
Forum Replies Created
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Oops. What I ment was DO NOT run the DAMAX control with your edit app open.
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Granted, We did have issues with during the evolution of this product but not to this extreem. We have over 1000 units out all over the planet and have never received a response like this one. We have a tech support department with skilled techs whom are up to speed on the product. Why not give us a call at 877-776-6292? FYI, the DAMAX is not an High Def transcoder. SD or DV only. Also be sure you have no other transcoders like a DV deck for example, connected at the same time as the DAMAX. Do run the DAMAX control application at the same time as your editing app. Try recycling the power by unplugging the power supply for 5 seconds. Don’t be shy, give us a buzz.