[Kevin V duuglas-ittu]

So awesome. Sorry I didn’t think of that!

While I have such a knowledgeable person online, there shouldn’t be a problem with my graphics card, right?

The system requirements read for AMD:

Requires an OpenCL-enabled GPU and Catalyst driver 11.7 or later with a Radeon HD 57xx or higher GPU. If using a FirePro GPU, FirePro unified driver 8.85 or later is required.

No matter how much I Googled I couldn’t find out enough about the Radeon series to know if my card was higher or not: AMD Radeon R9 360 2GB DDR5 << does that qualify?

[Kevin V duuglas-ittu]

Re: “I have an unused Vegas Platinum 13 that I purchased last year as a package with other Sony software I was interested. Since I have a Vegas Pro 13, I do not need the Platinum 13. If you like, I’d be happy to give it to you as an early Christmas gift. (^_-) Leave me you email address here so that I can get you the serial.”

You are very, very kind! Unfortunately, as of my last post I had already purchased 13.0 Platinum. Hopefully there might be someone else who could give your 13.0 Platinum a nice home.

[Kevin V duuglas-ittu]

No worries, I just went ahead and bought the new version at price. Very disappointed. 7 days, no reply from Magix support. I’m a long time, and very loyal Sony Vegas user, but this kind of blows. :/

Thanks for your help as you could, this forum has helped me in the past.

best to you!

Kevin

[Kevin V duuglas-ittu]

Thank you John.

I did contact them, or at least send a message to them several days ago, but they simply have not replied.

Worse yet, I stupidly downloaded Movie Studio 13.0 (not realizing there is a difference between Platinum and base), thinking the price was reduced automatically through my “update” link in Movie Studio. So now I have a pretty much useless version of 13.0 which I’ve paid $50 for (assuming no refund).

That’s why I’m really trying to figure out if I can get some kind of upgrade discount. I’ve already accidentally thrown $50 away through a confusion because of their redirect link. It would hurt to have basically pay $125 for 13.0 Platinum (the two full priced versions combined).

Any contact ideas on how to get an answer from them?

best,
Kevin

[Kevin V duuglas-ittu]

Is it the case that I just have to buy Platinum 13.0 free standing?

There is no user discount or upgrade?

[Kevin V duuglas-ittu]

you are very kind! It worked perfectly, thank you so much.

Google really didn’t help me find that, but it did help me find you.

K.