[Josh Prescott]

I have found the culprit file!!! 🙂

Its [Effect_Presets_and_Custom_Items.PRFPSET] located in

“C:UsersUsernameAppDataRoamingAdobePremiere Pro”

Delete that and restart.
Apparently the newer Premiere builds dont like new projects to be made and loaded up after previous custom presets are made.
I have noticed it only does this on projects I have made AFTER creating presets.

Hope that helps out gentlemen

[Josh Prescott]

Donald,

I actually think you guys missed the point of the forum post.
THIS is the place to talk about these sorts of problems. I didnt buy your product, I was trying it out. I don’t feel there is anything you can say in email that cannot be said here. If you would like me to screencapture a video of exactly what your plugins are doing, then great. Otherwise everything you read in my previous post would be EXACTLY what you would get in your email. So how bout addressing it so we all can have a solution at once?

I dont require the support these others do. I can easily re-create all these. I am just confirming for everyone else on here that there is an actual problem with your product. And offer any solution I can to fix it or workaround it. Which is more than I can say for your company representatives.

This “assisting me” im sure consists of sending some logfile with probably NO useful information in it. Because the plugins do NOT crash or ERROR out. They just simply stop displaying.

Jumping through support center hoops only to be told that its probably “our” fault is not really what this post is about. You have many people here with different setups all confirming the same thing. Its not rocket science.

Thank you however. I realize that if this is the level of support one can expect with Genarts over a widely confirmed bug, I am better off knowing during the trial.

I think later on I am gonna take a video showing exactly what this does. And on different computers.
Normally I never post about these matters but when I see a company like yours wanting to play email tag rather than just help many people at once, it kinda disappoints the rest of us.

I would have taken you up on your offer to email you. But honestly, if even 2 out of the many people here did email you and got a solution, im sure they would have posted it. So I am guessing it will resolve nothing.

As for everyone else, good luck with these plugins.
The workarounds required to get these to work for a full project is not worth the hassle. Id personally mix Red Giant’s Magic Bullet Looks with Boris Fx for a more stable solution.

Seeya

[Josh Prescott]

Hey Gary, Thanks for taking the time to respond to people here on the forum. No doubt alot of them will not send their log files because of the questionable legitimacy of their product. I however have JUST started the trial after formatting my OS drive. No registry remains, everything ruled out. And I can confirm on a CS6 setup with either a Kepler GPU or a Fermi GPU the Film Damage / TV Damage filters do eventually just show nothing but a black screen after applied a few times.

I honestly think it has some bug where it doesnt utilize the memory or some process correctly. My workaround has been to make a series of presets in AE and Premiere. Then when I drop a clip to the timeline in premiere, add the preset filter BEFORE rendering it. Then “render entire project” or whatever you use to render. ( I have mine set to “R” ) Once rendered, the clip should play fine in the output window.

If i have changes to make to it afterwards, it usually crashes to blackscreen and Ill have to restart Premiere. Closing the project isnt enough. The program has to reload the plugins again to get a preview back.

I appreciate that you would want to work on this on an individual basis. But this IS a problem with more than just a handful of people. Luckily with Adobe there are 100 ways to do the same thing. I can accomplish alot of these effects with a combination of magic bullet, shake, blur , glow , etc.. I just really enjoyed the Edge filters saving me time. But if I have to restart the editor each time, it hardly makes a difference in the long run.

I am running windows 7 64bit with over 20gb of ram. Sandybridge i7 2600k. os on the SSD. The standard editing/gaming rig.
The footage used has varied from mp4’s from youtube to lossless avi files. Various framerates, resolutions and aspect ratios.

I have done my work ruling out what it can and cannot be. Used different computers and still have come up with the same result. I will gladly post any screenshots I can. But honestly how hard is it to imagine a blackscreen where a clip with your filter working used to be? There is no watermark there is no footage, nothing.

I am a pro editor
Just as I am sure you are a pro at what you do.
If I have people telling me something is wrong with something I made, I immediately make a test environment based on what they are complaining about. Perhaps you should setup a computer with our conditions and download the trial and try yourself using some of our content.

I would have posted a whole new thread for this for windows but I figure if this is happening with mac users too, then what more is there to narrow down here?