[Marc Wielage] “I’d like to see Blackmagic follow Adobe and Avid’s lead in providing paid support — maybe by subscription or by incident — so there’s always somebody there on the phone, 12 hours a day. “
Oh, why do that when there is the COW? [insert cow/cream aphorism here.]
I agree it would be a better beta-feedback path with direct contact involving problems that users are encountering on a day-to-day basis, but we also have to consider that the software development team, possibly the ones who would be fielding the trouble-line, are not necessarily colorists, but code engineers. So, yes, we have to acknowledge the “star chamber” of advisers that are helping to stickhandle the features, but as Juan so aptly put it, not many of them require the training wheels anymore, and are looking for productivity over intuition or automation.
What sorts of issues are repeatedly looked after, especially in the public forums? Overwhelmingly they are round trip handoffs involving codec, frame rate, resolution, interlace, almost drowning out the amount of actual corrector features, including “how do I create this look?” and “if this is so great, why do I have to do anything?” or “why didn’t all my NLE-centric filters and effects come back the way I expected them to?”
Still need the crash dump, XML, AAF, machine configurations, operating system, [more degrees of freedom than an anthill…]
jPo
“I always pass on free advice — its never of any use to me” Oscar Wilde.