[John Kerr]

Well, I feel this turned into a game of telephone, where my original quote has taken a sharp left and been misinterpreted.

Our policy is that we only support 2 brands: ATi and Nvidia https://www.redgiantsoftware.com/support/compatibility/video-cards/

As for Kona [Mac], Matrox [Win], etc., I never meant to infer that you must “remove” a card, however, if you have 2 cards in conjunction showing output at the same,i.e. and Nvidia 8800gtx and any other card– there WILL be a DIFFERENCE in output.

Secondly:
“They told me that it wasn’t worth their time to configure it for AJA or BM cards since 95% of their users use the computer monitor, and don’t need a video card. I found that hard to believe!”

Bob, I very much remember this conversation and the opposite was stated. We very much knew that we were releasing a product that does not support real-time accurate Color Correction preview when connected to a 3rd party card and monitor outside of the Nvidia Ati environment, and it is one of our priorities in our next release to pull the GPU requirement from the plugin, as Walter can attest to, as he was frustrated with this from the offset as well. You asked me when we will get this out and I told you it was actually in pre-beta now.

I did state that 95% [my guess] use it without so we made a painful decision we knew would cause some heat for v1.

I apologize if there was a mis-communication, and if anyone knows more than I in regards to this particular set up, I would love the feedback, the information, and to make sure my team is giving out the right information.

John Kerr
Red Giant Software

[John Kerr]

Charles:

Not sure where we went astray with you, but I hope I can somehow make it up to you. I searched our support database for you and found nothing, but after searching here it looks like you had an issue with KLF.

Let me state 2 things:

1. Whatever you want me to do to get you straight, I will personally handle it– refund, product whatever
2. We try our best, at times we fail, however we are not out to “get” anyone or do any harm, if anyone has an issue we will take care of it, be it refund or whatever it takes. So to that extant, WE apologize you got wronged, but lets get your issue fixed to your satisfaction so you can move on. My personal email is john[at]redgiantsoftware.com, email me and I will personally take care of you — today.

Charles, whatever it takes I will do, so you can move on and RG can as well.