[John Hancock]

Any assistance would be appreciated. (Although I think you may have been referring to someone else’s comment).

I cannot action a password reset on the sony creative website. It partly works but always ends up with an error page or maybe just doesn’t work. Therefore, I can’t download and install the latest Vegas12 update.

The customer service phone line (in the UK)seems to have been discontinued because all I get is a message telling me to call during open hours (which it is).

Rather than create anymore worry for myself regarding this issue, I bought into creative cloud Adobe for a year with half price upgrade etc.

I did find Vegas quicker as people suggest and I do find Adobe much better quality as other people suggest but either way it would be a good start if sony could sort out my password.

Any help appreciated

John

[John Hancock]

I’m new to video editing and decided stupidly to get Vegas 12 instead of one the tried and trusted versions.

I had lost my sony account password quite a while back but didn’t really need it until I wanted to update Vegas which was crashing a lot. Apart from that, it seemed quite good.

However, I have become so frustrated with their poor support regarding this matter (months and months)so have now purchased adobe software. It is very good. Their support seems good too. Their website works well regarding password reset.

Ok I’m a newbie (and I sometimes forget my passwords) but I just had to say what I think about Sony. If I can ever get my password sorted, I’ll try and sell Vegas.

I want nothing to do with them.