[Jess Cornish]

Thanks guys. All the feedback is much appreciated. Usually it’s my producers who have to deal with clients, so I’m out of practice with having to do it myself.

Wayne: I thought the same thing; it would have been more professional had he saved his breath and just re-sent the contract.

Walter: I will keep that wording in my back-pocket for the future; definitely a better way to say it.

Todd: Normally it would have been 9:45 more than I would have tolerated too. I think I was initially stunned with confusion, and then I was just trying to figure out a tactful way to deal with the situation, so as not to offend, and cause tension between my coworker and I (as the client is her uncle).

Mark: Good reminders. I’m a big freaking boulder on the contract issue, but the reminder helps to deter any wavering. I’m going to ask that he scan and e-mail me the signed contract for the wedding video. I wouldn’t have thought that just a picture of a contract would hold up in court.

Unfortunately, I wrote into the current contract that payment was due upon his receipt of the final product; Stupid that I wrote it the wrong way around. I will re-word that line in the next contract.

I’m going to mail the DVD with the billing statement, and a contract for the wedding video. Here’s hoping I don’t receive any more offended phone calls.

Thanks for the feedback