[Jeff David]

I can try the Cineform too but just want to see what the SONY tech rep comes back w first.

At the SONY forum, someone else suggested using MEDIAINFO a third party app download from the net.

You may remember before I stated how I had tested out the export feature on MS 13 and successfully exported 2 hours of footage and burned it to the blu ray no problem. However that was simply 2hours of footage I loaded in and I did not edit them at all as it as just a test to see if I would have the same export problems.

And I have noticed that loads of people do have trouble rendering/exporting w SONY. It’s all over the SONY forums.

Do you go to the SONY forums?

Thanks.

Lenovo quad core i7 16gb of ram, Windows 8.1

[Jeff David]

OK thanks John.

I uploaded my source clips yesterday and sent them to SONY tech rep.

It took 14 hours to upload them, 25 gb’s.

Sony had provided a portal.

It had the upload button right on the first page so I just used the browse button and uploaded them waiting all day for it to complete.

Afterwards, there were other links that I clicked on explaining if it was more than 2 gb’s to use a different portal they provided and to have javascript enabled in browser. And also to zip the files.

I guess that would have speeded up the upload. Too bad they didn’t list that on the first page.

I hope the SONY Tech can work w the footage that way.

I noticed something about SERIF. That the export often crashes upon a clip that was a long zoom. I also noticed that zoom clips take up a lot of space – they are very, very large. Not telling you anything you don’t already know. But I think therein might lie the problem.

We know SERIF is only 32 gb and so can only use 2.5 gb of ram no matter how much total ram you have. SO SERIF simply chokes on those zooms as they are just to large for the 2.5.

That is what I have observed.

I guess I could just go back and take all of my zooms out but then I’ve got so many of them I can’t see having my project w no zooms.

Thanks!

Lenovo quad core i7 16gb of ram, Windows 8.1

[Jeff David]

Oh ok.

I added another 8 gb of ram just now so I now have 16gb of ram. I know 8 is suppose to be more than enough.

Tried SONY m studio again, froze upon attempt to edit.

I transferred all of my video clips to the external drive so nothing (except the pictures) are on my internal c drive and the c drive is only 33% full now.

However my external D drive is now 76% full but like I said, I am going to go through it and delete a lot of footage that is not contained in my project as I have the original mini dv tapes if I ever need the footage.

SONY Tech Rep wanted me to send him the project file which I did.

I’ll see what he comes back with.

I ran a scan for virus/malware and there was none.

I looked at the cineform a little so I’ll prob try that too.

I guess it would be good to do anyways as it (as you know) preserves the quality and does lots of other good stuff.

haha I’m no expert on it I only read a little bit at their website.

Wow I’ve got to get this to work.

Have you had any trouble w SONY?

You use the pro version right?

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

SONY Tech Rep just came back with:

reset preferences:

1. close program
2. Hold down ctrl and shift when starting program again
3. when program starts to load, window asks, “do you want to reset all progman preferences to default? Yes.
4. Make sure to check,”delete all cached application data”
5. then chose yes

He said to make sure I also go to:

options
preference
video
select, “off” from drop down!

I’ll see what happens tomorrow and let you know! I have to do some other stuff but wish I had time to try it now.

Hopefully other people will benefit from this fix (assuming it works) as like I said there are loads of posts bout SONY crashing on the sony forums and even some here.

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

You prob did not see my other reply yet but the program crashed after the nvidia driver update.

I do think you may have the solution with my having some of the clips/footage on the Internal c drive.

As mentioned, I’ve transferred most of the video footage on the internal drive to an external drive that connects via 3.0 usb port.

I have some more to transfer over, then will go through the external drive as there is way too much footage that I don’t need that can be deleted cause I have to get that down from 80% filled up and I will.

Wow I overpaid for my external WD 1 terabyte drive. I think I paid $110 at Staples about 4 months ago.

Thanks for hte heads up I’ll get the at New Egg in the future!

Thanks for all the help. At another forum, the SERIF forum you cna give people credit when they help – is there anything like that here? A points system? if so I owe you some!

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

“That depends. Is the external drive connected via USB 3.0 or faster? If not, you are better off leaving them on your internal C: drive. The optimal setup for video editing is to have two internal drives.”

Yes I have two 3.0 USB ports. Therefore I am transferring all of the video clips on my internal c drive to the external drive as you advised. Should I also transfer the pictures to the external drive I made off of the frames of the video to the external drive? Of course they are smaller in size.

“Ugh… that’s the worst kind of crash. It gives no clue. Are your video drivers up to date? (sometimes screen freezes are caused by video drivers). Just guessing here.”

Good guess that is what the SONY TECH rep found, one driver was not up to date – I updated it now but still crashing. I exported all of the SYSTEM INFO data to the SONY TECH rep again after the latest crash. I’m relying on him to tell me that I have all the right drivers etc. and based on him telling me I needed one update, I should be good on the drivers.

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

I have SONY MOVIE STUDIO 13 John.

I did mention that before.

I know this is Vegas Pro forum but I did not see one for MOVIE STUDIO 13 so I posted here.

I can try what you said as far as the cineform. I’ll check into it.

Sony TECH emailed me back said I needed to update my driver the nvidia had a driver update 1 23 15. Not sure how it got missed as my system does automatic updates.

Anyways I installed it and tried again but the MOVIE STUDIO 13 froze again.

I just sent the Sony Tech my updated system info and will see what they say.

As I mentioned there’s about 10 other fixes listed on Youtube. Everyone has a different fix??

I did not try them all yet tried one or two that did not work waiting to see what SONY tech comes back with.

I transferred more of my video clips from my internal C drive to my external D drive but not all yet.

I have a 1 terabyte external drive and after today’s transfers I’m at 72% space used and I still have a ton of clips to transfer over and will max out to 80%.

However, being a novice, when I captured my original footage to my internal c drive (later on I captured new footage to my external D drive so I have footage on each) one thing I did wrong was to capture everything on the one hour mini dv tapes to the hard drives. Lol so I know that was wrong. Took up too much space and I should have only captured the segments I wanted to use in the end project.

Soooo I will have to go through and delete tons of footage that way to free up space.

I hesitated to do that as not sure for sure which footage was used in end project but that’s now been saved to the folder files so it prob won’t matter to delete the entire raw footage I’m thinking as it’s all saved in the folders and that’s all I need? I would guess.

If I do lose frames in my project, I still have the original tapes and I can recapture anything I need.

So maybe like you said that is the problem as I still have some original footage on the internal C drive.

What about pictures? I took screen shots of many frames and have them in my project. They are still on my internal c drive. Those are smaller as far as data goes so do I need to transfer them to the external drive too? I was thinking they are not large files so that I can leave the on the internal C?

I’ll get the drives all cleaned up and out to the external drive and see what happens.

Thanks again!

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

Thanks John.

“Most” of my video clips were moved to an external hard drive.
There are still some clips on my C drive which based on what you just said I will move to the external hard drive.

Once I exported the SERIF project to file folders I saved them to my C drive.

So I have the original video clips MOSTLY on the external drive and the files I created when I exported the SERIF files to my C drive.

Should I move the files I created when I exported the SERIF project off of my C drive to the external drive? I guess I should based on what you said but currently w the exported SERIF files on my c drive, I don’t even plug in my external drive and SONY M STORE is pulling off of the files created from the SERIF export currently on my C drive.

So based on your advice I will transfer the rest of the internal C DRIVE clips, as well as the files created when I saved the SERIF project to files, to the external drive and maybe that will fix it!

Nope – not editing 4k just HDef.

There is no error crash message the screen simply freezes and when I try to click on something in SONY MS nothing happens then it will go whitish hazy screen translucent so to speak so I can still see SONY MS but can’t close out of it.

I have to do task manager end task to get out of SONY MS.

I would think SERIF should have told me about having the clips on seperate drives as I told them about that at one point.

I really appreciate your help.

I’ll give it a try.

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

When I exported the project from SERIF I exported them in high definition using, “high” quality – one lower than best.

Used mpeg4

As you know, in SONY you can set the uh I think it’s called the “preview screen” (the screen on the far right where you view your project) quality to “PREVEIW – QUARTER” just one higher than the lowest quality.

I was not trying to render these crashes happen when I am on the timeline editing.

I actually did previously successfully render and burn to a cd a 2 hours of footage. It was just a test I did to see if SONY would crash upon rendering like SERIF did. I did not do any edits when I did that I simply loaded 2 hours of footage in and rendered it.

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

Yes thanks John.

I got the internal C drive to where it is only 60% full now but that did not help. MOVIE STUDIO is still crashing.

I have done a lot of research and MOVIE STUDIO crash reports by others are all over the SONY forums and all over the internet. It looks like it is riff w crashes.

I did a search on Youtube and there are a load of supposed fixes for VEGAS PRO which I am sure can also apply to MOVIE STUDIO.

I tried a few of them to no avail. I’ll keep trying. I also sent a ticket to support and will call them in the morning.

Wow I am really disappointed to find that there are problems even w MOVIE STUDIO. I thought those troubles were behind me once I switch from SERIF MOVIEPLUS.

Thanks again.