Jan Crittenden livingston
Forum Replies Created
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Hi Nate,
Not sure of the implementation date. Send me you serial number when you get it and I will confirm.
Best,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
One of the things you will get with an inexpensive lens is Chroma Aberations. Now if you spent $15,000 for that SD lens, it would probably be fine but you won’t get all of the resolution that the camera can offer. You need to realize that the output of the CCDs in combination with the spatial offset gives you quality cclose to a 1.1 million pixel imager. That is the technology working for you. Don’t dismiss it because you only understand the lower pixel count,it is the chips and the spatial offset that offer to the DSP a 1080P picture to move into the digital domain. The CCD is an analog device. It is after the Spatial offset that the image is captured at 1080 and is processed there.
I have seen a high end HD lens on the HPX500 and it looked better that it had a right to. I totally agree with Richard here, if you can get it, get the HD lens. If you can’t well make that the next investment after a job or two. There is the terrific $2000 Rebate going on right now which should help you in you decision making.
Best regards,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Here are a couple more
The HVX has CCDs instead of CMOS imagers, thus no rolling shutter atifacts. If you are not familiar with this, go to google and type in Rolling shutter and EX1. CMOS imagers are more senitive to infrared, so under certain lighting you will find that the blacks have become purple or brown. The CCD cameras have a built-in IR filter to negate this.
The HVX200A is better in low light than the 200 and is quieter as well. The footage is easier to edit and can be edited right off the card. Metadata can be entered into most of the fields before you even go on the shoot so that if if you are doing any pre pro you can take advantage of that when you get back. By this I mean, the Iditarod guys shot over 100 hours of footage across the Iditarod Trail. They preset their metadata files to reflect the many checkpoints across the trail. The shooters would load new metadata at each check point. When they turned in the cards for offloading they used Raylight for the offload and Raylight presorted all of the clips by Checkpoint, so regardless of shooter, it went into the respective folder per checkpoint. Makes for a much easier edit.
The workflow on the HVX200 is different. You can go from playing back footage to record in under 2 seconds. On the EX1 you have to reboot the camera. You can playback the last clip but if you want to playback the last couple of clips you have to trun the camera off and turn it back on again. ANd then when you want to record again you have to turn it off and turn it back on again. It takes about 14 seconds in one directions and 11 seconds in the other.
The HVX has pre-record and Loop record capability and the EX1 doesn’t. The HVX is more comfortabel to handhold. The lens doesn’t have as many chroma aberrations as the EX1 lens. While the EX1 does have Chroma Aberration Comprensation, this circuit goes on holiday during any zoom. The Finish on the HVX is very durable, and from owner complaints on the EX1 the finish along with the markings seems to be coming off within months of ownership.
The HVX can do 3 flavors of Standard Definition in addition to 720P and 1080I or P. DV on Tape, DV25 and DV50 on P2 Cards. That DV50 will give you DigiBetacam sort of quality. It is a transitional camera, the idea here is that you may have lots of SD customers in the DV domain and not many that are in the HD Domain. This camera allows you to work in SD while you help your clients move to HD.
The HVX is a proven performer. It has taken 115 in 90 percent humdity, 68 degrees below zero, taken a bath in the ocean(had to dry out a couple months and the Tape path no loner works), fallen with its operator off a ski jump( lost the LCD on this one but the footage was amazing), fallen down a rocky cliff, recording all the way down, and except for the explitives being shouted by its owner made for some really neat shots. And while all of these are extreme, the common thread is that they worked and delivered the footage.
I would also suggest to demo the cameras. But do more than just look at the pretty pictures on the monitor, move the cameras, record the images play them back. Judge those. Do those images look the way you want them to look, as you expected them to look and look at them on a monitor that is good enough to ell you the truth.
Hope this helps,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Hi All,
I know that it has been a concern to those of you that use 5600K Preset and when it is selected it seems to find color temperature balance giving the images a slight greenish cast. If you would like to, camera’s settings of 5600K Preset can be changed by our Panasonic Broadcast Engineering in Secaucus, NJ free of charge under standard warranty. All cameras registered into PASS for Panasonic extended warranty will be done under warranty as well.
Please send your request to pbtscservice@us.panasonic.com indicating your contact information and full serial number of your camera. You will be contacted to schedule service. It usually takes 1-2 working days to complete service, excluding time of shipping. All camera get ship similar method as they are ship in, i.e.: ship in Overnight, ships out Overnight, ship in UPS Ground gets shipped out UPS Ground. You pay for shipping in, Panasonic pays for shipping back.
This service is provided for AGHPX500P cameras sold by Panasonic Broadcast & Television Systems Company (USA) only.
For units sold in other countries please contact Panasonic office in the country of the origin.P.S.
Panasonic Broadcast is now offering an industry first, total five-year limited warranty repair program on all full-sized P2 HD camcorders and select P2 HD field decks, all at no cost to our customers. Please visit our PASS registration website https://panasonic.biz/sav/pass_e , register your product, and protect your investment in Panasonic P2 HD gear with free of charge extended warranty.
To qualify you must register within 30 days from the date of purchase!
More info at ftp://ftp.panasonic.com/pub/Panasonic/Drivers/PBTS/manuals/WT_PBTS_P2HD.pdf ”Hope this helps!
Best,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
[David Hudson] “The last time I talked to them about this they said Panasonic wasn’t going to do anything about it because enough people hadn’t complained.”
David, I do believe that this is now the 10th time that I have said on a public forum that Panaosonic is aware of the problem and that we will fix anybody’s camera as a warranty repair. Where Platts got their information is beyond me, you have better info than they do obviously. You have actually heard the same thing at least 7 times from me.
“Maybe now they will.
Have said from the very beginning in that very long thread of DVXuser every since September when it first came up. It was not the easiest of things to get at and fix but we are very confident that the solution we have come up with is viable and it works extremely well.
“They seem like good folks although I’ve had zero contact with them after I bought the camera.
I really don’t see why I can’t take it to Panasonic service center and let them handle it. There are at least two of them in town. It’s kind of scary that only one guy in the country can fix this problem. Although if they’ve got to de-solder then re-solder an eprom to a circuit board that can be tricky. Too much heat in the wrong place and its good bye board. Most manufacturers would just throw the whole board away and plug in a new rev board.”
What if those Panasonic service centers don’t know how to work on your camera? What if they are not qualified to work on your camera at this level. Do you still want them to work on it. What if they can’t even find the right eprom? I have a tech in NJ who helped figure out the fix and you don’t want him to do it? Why? This is like saying that you want to go to the heart surgeon for a transplant who has only done it once before, instead of the lead heart specialist.
“But that would probably require a whole new fab and probably cause them to lose whatever profit they’ve made on the cameras. I really think this camera didn’t take off the way they thought it would. So they’re less then willing to do anything but try to sell out the ones they’ve already built and move on.
I think is real garbage and the camera is a great camera and we are making a lot of profit on it, even with this.
I’m a little leery of even sending it up there because if they do screw something up fixing it I’ll have to go through the whole process all over again. Warranty not withstanding the best warranty is reliable equipment. A Hyundai comes with a 10 year warranty but I still rather buy a Toyota with a 3 year warranty because you’ll probably never use it. Don’t buy the warranty because equipment in the shop isn’t making you money.”
And you have a 5 year warranty on this camera, that is of course providing you registered your camera. So this camera will be fixed, now the 8th time I have said that to you, and it will be a perfect camera.
“The 5 year warranty is great but this seems to be something so sensitive that only the the high priests at Panasonic can fix it.”
And who else would you want to fix it, the local car mechanic? Come on.
“Which brings me back to my original conjecture, Are they embarrassed to let field techs know what happened? Is the fix so funky that face will be lost throughout the organization? Did legal get involved? Hey who knows.
It’s really just a mess any way you look at it.”Well it isn’t a real mess and no legal did not get involved, for what purpose? The fix is not funky, it works and works extremely well. The field techs are field techs and they do not have the bench equipment that is available in NJ. We are not embarrassed, do we wish this hadn’t happened? Sure. Can we fix it? Yes we can. Can they fix it without all of the bench equipment that we have in NJ? No.
So my next post will be the goods on getting it fixed(9th time.) Please make sure you email the good folks in service to schedule your camera.
Best recards,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
[David Hudson] “If I want my 5600k preset to be 5600k exactly? What kind of newspeak is that? “
Not newspeak at all. Not everyone uses the 5600K as daylight changes constantly. 5600K is a term adopted by Kodak for 12:00 noon on the some specific day in July in Syracuse, NY. Not everyone needs the 5600K because not everyone uses it. Those that want it, should stay tuned.
[David Hudson] “As per your last post I thought this was a software issue in the DSP. Now they’ve got a kit they’ve got to install. OMFG. How about just puting in a whole new correct vision block and dsp. “
It is a kit, sorry it is not replacing the vison block, not sure where you get this stuff. It is a new software eprom. Not huge but easier than pulling the old one, reburning and then putting it back in.
[David Hudson] “This is a warranty issue I’ll be happy to take it to a local center but if it’s got to go to you in Jersey its on your dime. No excuses or you can have the whole camera back. No BS. “
Well then you will need to see your dealer about having him take your camera back because there is only one place to have the camera fixed, and that is in NJ. It is a warranty repair and the only place that can execute it is in NJ. There is not a local repair facility in your area.
[David Hudson] “What about the noise issue as compared with the 200A?”
It is as quiet as the 200A. The trick that makes the 200A quieter came from the 500.
[David Hudson] “I’m really tired of the BS.
Act like a real professional company or suffer the consequences.”I do believe we are. We are resolving the problem and making sure that the problem resolved does not affect anything else, this has taken the most amount of time.
[David Hudson] “This is all in public now no PMs”
The only reason I wanted PMs on DVXuser was to try and get you to send your camera in, so that it would have been your camera having been fixed, but you chose not to do this. I should have the process for who you need to contact by Monday and will post back here.
Best,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Hi,
I have been responding to posts here and on Dvxuser, about the smae number of times. This issue and its fix will be announced shortly. We have been waiting for two things,the first is for the supply of kits to come in for the update(so yes you will have to send your camera in if you need the 5600K preset to be 5600K exactly, and the second is for the engineer that has perfected the fix to get back from vacation. Should be by Monday next week.
Best to all,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
If your camera formatted the drive you are fine and your drive will be universally acceptable to both MAC and PC systems. If you used your computer to offload and formatted with the MAC without making sure it was FAT32, the PCs could not read it.
Best,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Perhaps he is doing a News story, they typically shoot in 60P. Or the rest of his footage is 60P. The deal with the Varicam footage is that if it is 24P over 60P your HVX should be set the same way or the footage will not match or look the same if yours is set to 720P/60. I would ask him why and just make sure that you have the right setting, so that you match his other footage. Is it 720P/60 or is it 720P/24P(which is over 60.
Best,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Hi Steve,
I think this is more of an attribute of the FCP Log and Transfer. You might try using Raylight for Mac from DVFilm to keep the entered metadata. This is a plug-in(sortof) and would allow for a faster to the time-line with metadata intact even from the P2 Card.
Hope this helps,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems