Forum Replies Created

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  • James Macon

    November 24, 2014 at 7:06 pm in reply to: BCC8.3 and PremierePro CC crashes

    Hi Steve-
    We’ve responded to your support case you filed with us in Boris FX Support.

    James

  • James Macon

    November 3, 2014 at 3:07 pm in reply to: Crash .dmp report

    Hi Mark-
    We received your support case as well. Please see my response in your email.

    James

  • James Macon

    October 22, 2014 at 1:35 pm in reply to: Boris RED 5.5 ( windows ) and Premiere Pro CC 2014

    Rereading the title of you post that should have been obvious, sorry bout that. You can manually move the RED 5 plugin into place for Premiere, do you have any other versions of Premiere installed on the machine?

    James

  • James Macon

    October 21, 2014 at 1:57 pm in reply to: Boris RED 5.5 ( windows ) and Premiere Pro CC 2014

    Hi Amir-
    Are you on a Mac or a PC?

    James

  • James Macon

    October 10, 2014 at 2:15 pm in reply to: Boris Title 3D Very Rough Looking Credit Roll

    Ivars-
    Can you try updating to the latest version of Title 3D, it’s called Calligraphy and it’s available here. It’s a good first step to see if the update handles the image better.

  • Paul-
    It’s as Russ said, as Quicktime isn’t part of native support for 64 bit applications in the Windows ecosystem RED 5.5 doesn’t export Quicktime formats. We’d be happy to provide a link to an earlier 32bit version for you.

  • James Macon

    September 29, 2014 at 8:11 pm in reply to: Motion Tracking problem with Bcc

    There is a parameter called Look Ahead Frames that sets a range of frames to cache in memory, allowing you to scrub through the timeline within the Look Ahead range to preview the track.

  • James Macon

    September 23, 2014 at 7:10 pm in reply to: Motion Tracking problem with Bcc

    Luke-
    You might try setting your look ahead frames up a few notches or even having the filter render in a lower quality. See if that helps.

    James

  • James Macon

    September 15, 2014 at 2:00 pm in reply to: Where Do I Download RED 5.5??

    Byron-
    You can find the update in the RED section of the updates page. RED 5.5 also has faster titling tools and real time previewing of titling effects.

  • James Macon

    July 30, 2014 at 1:22 pm in reply to: Preset placement?

    Hi Nick
    In Windows they are to live in the C:\Program Files\Boris FX, Inc\BCC Presets 9 folder there will be folders for each plugin inside that house the presets.

    On a Mac they live in Macintosh HD/Library/Application Support/BCC Presets 9.

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