[Jacques De vos]

Hi Warren,

Unfortunately not, as I’m not anywhere close to stores that sell 5dmkIII’s at the moment. The firmware for the Canon is the first release which allowed clean HDMI out and the Ninja 2 is up to date as well.

Still having the issue appear from time to time and still only when connected to the HDMI…

Adobe CS6 Production Premium
Win 7 64 bit
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
Nvidia GT525M
16GB RAM

[Jacques De vos]

Thanks Warren

Sorry for the late reply, just learned my COW updates have been ending up in the spam folder.

The issue with the jubled screen turned out to be something with the timecode settings between the Ninja 2 and the 5dmkIII. The ‘no signal’ is something different which is more worrying.

When having something connected to the HDMI, the 5dmkIII at times refuses to flip up the mirror when switching to video mode which results in no signal being sent. It took me a while to figure this out as it’s hard to hear sounds from within the underwater camera housing (why I missed it at first) but I managed to recreate the issue out of the housing and can now confirm its definitely a Canon issue.

Easy to confirm, if you have no signal on the Ninja 2 just switch back and forth between photo and video and if you don’t hear the standard ‘click’ of the mirror flipping up then you need to remove the battery and re-install it which fixes the issue every time. In my case this is not an option underwater but might help others. It occurs very randomly and some times the camera runs for two three uses without the issue.

I’ve reported the issue to Canon but got no reply (no surprise there!).

Adobe CS6 Production Premium
Win 7 64 bit
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
Nvidia GT525M
16GB RAM

[Jacques De vos]

As bizarre as it sounds, the plugins decided to start co-operating. I had not restarted the computer, changed or re-installed anything but now somehow things seems to be working…

A big thanks to Jon of Boris FX for the awesome customer support , it was hands down the best after purchase customer care I have ever received when it comes to software!

[Jacques De vos]

Hi Jon

I just sent the reply, but will quickly mention it here with a few additional details as well:

It is correct that when ‘BCC Noise Reduction’ is used with something as plain as ‘BCC unsharp mask’ the exact same thing happens. Does this still sound reasonable in terms of workload?

I’m trying really hard to have a simple workflow where I input clips into Premiere, apply effects, send to Speedgrade and export the final video without having to render separate clips with bits and pieces of effects applied to them. I was using the PP warp stabilizer (which is poor compared to BCC Optical Stabilizer) before on exactly the same clips without any problems. Is it possible that the BCC plug-ins are that much more intensive?

Just now I followed your advice and opened task manager as the ‘freeze’ was happening and according to that, neither the CPU or memory is being maxed out at all. If I just click on the actual adjustment layer containing ‘Noise reduction’ it locks up…

Let me know if there is any additional information I can supply and thanks again for the help.

Jacques

[Jacques De vos]

Hi Boris

Thank you for the swift reply, awesome to see the actual Boris respond 🙂

A bit of additional information:

I can now confirm that it seems to be the Noise Reduction plugin that is causing the problem. The most recent trip-up was when I first applied the BCC Unsharp mask to a clip (no problems at all) and then applying the BCC Noise Reduction plugin has the exact same effect (everything freezes as described above).

Regards

Jacques