Problem: Adding two plugins from BCC crashes Premiere CS6

[Boris Yamnitsky]

Hi Jacques,

Someone from our support team will be back to you immediately.

Boris Yamnitsky
BorisFX

[Jacques De vos]

Hi Boris

Thank you for the swift reply, awesome to see the actual Boris respond 🙂

A bit of additional information:

I can now confirm that it seems to be the Noise Reduction plugin that is causing the problem. The most recent trip-up was when I first applied the BCC Unsharp mask to a clip (no problems at all) and then applying the BCC Noise Reduction plugin has the exact same effect (everything freezes as described above).

Regards

Jacques

[Jon Kozenko]

Jacques,

Thanks for the additional information here. Hopefully you received my email sent to you shortly ago. In your emails to Support, however, you only mention the two effects ‘DeNoise’ and ‘Optical Stabilizer’. Now that you’ve found the problem with Unsharp Mask, I presume that, like Optical Stabilizer, this effect is only a problem when working in conjunction with DeNoise?

If you have not received an email from Support already, you can let me know here.

Thanks.

Jon

[Jacques De vos]

Hi Jon

I just sent the reply, but will quickly mention it here with a few additional details as well:

It is correct that when ‘BCC Noise Reduction’ is used with something as plain as ‘BCC unsharp mask’ the exact same thing happens. Does this still sound reasonable in terms of workload?

I’m trying really hard to have a simple workflow where I input clips into Premiere, apply effects, send to Speedgrade and export the final video without having to render separate clips with bits and pieces of effects applied to them. I was using the PP warp stabilizer (which is poor compared to BCC Optical Stabilizer) before on exactly the same clips without any problems. Is it possible that the BCC plug-ins are that much more intensive?

Just now I followed your advice and opened task manager as the ‘freeze’ was happening and according to that, neither the CPU or memory is being maxed out at all. If I just click on the actual adjustment layer containing ‘Noise reduction’ it locks up…

Let me know if there is any additional information I can supply and thanks again for the help.

Jacques

[Jacques De vos]

As bizarre as it sounds, the plugins decided to start co-operating. I had not restarted the computer, changed or re-installed anything but now somehow things seems to be working…

A big thanks to Jon of Boris FX for the awesome customer support , it was hands down the best after purchase customer care I have ever received when it comes to software!

[Rabiu Adesina]

I also have same problem last night and am yet to get over this. I newly installed Boris fx BCC8 trial version on my system. After working with the flicker fix and particles. I realized that each time I tried rendering and exporting,it will suddenly stop my CS6 from working. It repeatedly does that many times. Pls help. I run on 64bit dell XPS 8500. My CS6 has been working perfectly before now,please help fast,10days is left for the trial period and I want to be able to test this trial version successfully to decide whether to buy the full version. Thanks