Ian Crockford
Forum Replies Created
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Thank you. Useful to know!
Shame the Adobe help agent didn’t know about this page, mind!
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For me, I think one of the even more annoying issues with this outage is that it doesn’t appear to be reported anywhere. I contacted support, like you, and got exactly (word-for-word) the same response about the outage. I asked where I could check on the status of this issue and was told that there was no web page where services outages were reported. So now, I’ve no idea how to be kept informed as to when the issue may be resolved, and will just be facing a day of “maybe”.
I just don’t understand why Adobe don’t publish service status information. Is it, perhaps, because the service is so flaky and they have something to hide? Personally, I’ve not had this issue before, but perhaps I’ve just been lucky. And if this event *is* a rarity, why not be upfront and honest, report the problem, and be open with their customers?
Mind boggles.
Ian