Hi Mark,
As always thanks for the detailed response. So far the “urgent service” is something I can handle. What’s difficult is being at their beck and call for last minute editing jobs.
Right now, for each job, I send them an agreement and they sign the agreement and pay for the job. With rush jobs I’m adding in 25% rush fees. This becomes a pain for both parties as I need to wait for their senior management to sign the agreement. They’ve been known to bail on a project from time to time.
This retainer can’t be for “anything and everything” because editing a 2-minute video using their footage and photos is significantly less that shooting and editing a 5-minute video.
Since all of my crew works as independent freelance contractors, shoot rates are dependent on the needs for each shoot. Maybe I can add in the cost for one talking head shoot a month at our going rate for a up to a 5-minute video?
Offering a repeat client simple discount or a “coupon” good for “x” off for a limited, expiration period of a month may be a good idea, but that doesn’t take care of the repeated agreements and rush jobs. Plus even the smallest job has several rounds of revisions. Having those revisions apply towards the monthly fees may be helpful for me.
Without an availability commitment from me, and a financial commitment from them. Thoughts?