[Franz Bieberkopf]

Charlie,

Thanks, I didn’t understand how connection management made audio editing more precise, but I see you’re really just talking in terms of what you see as more flexibility.

Franz.

[Franz Bieberkopf]

[Charlie Austin] “And way more precise.”

Charlie,

It’s unclear what you are talking about here. What is more precise than what, and how?

Franz.

[Franz Bieberkopf]

[Andy Field] “Think NLE or Camera matters?”

Andy,

There’s always an argument that the specific tools don’t matter – that there’s some other ephemeral quality that transcends tools. (Some of these arguments are more convincing than others.)

This commercial is no such argument.

Franz.

[Franz Bieberkopf]

… some other bits of info via the ars comments (Enterprise & FormsCentral):

“I had forgotten there was an outage until I saw this article. Was using premier and speedgrade yesterday without any problems. We have about 100 copies at work and I haven’t heard of any problems, but we probably wouldn’t have noticed since enterprise customers aren’t normally affected by these problems (adobe has a special set of build tools for enterprise use that disables the DRM/activation).
[…]
Enterprise customers don’t have to worry about outages like this (except for things like cloud storage, or typekit). When you build deployable packages using adobe’s build tool the constant activation requirement is disabled (when the package is built it is authorized during build, after that it never checks in with adobe). If you are a volume customer you generally get a lot of leeway anyway (I can download anything adobe makes legally and don’t have to pay for it until later, and these are the full versions not trial verions).”
User: daishi

“As I mentioned yesterday, the real killer was Forms Central. It’s a forms-hosting service that’s part of the CC package. Not only did the thing go down facing Adobe’s customer, but all the forms hosted on the service were also down on the end-user-facing side. The form creators couldn’t update or edit their forms, which is bad enough, but the creator’s customers couldn’t access, fill out, and submit the already-finished forms. That’s inexcusable. Forms Central is deployed by some pretty major companies. I’d imagine that they’re even more “not happy” than I am.”
User: SinclairZX81

Franz.

[Franz Bieberkopf]

[Walter Soyka] “Rebooting does not sign you out of CC. This is the sort of factual misunderstanding around CC I’m looking to clarify.”

Walter,

We’re miscommunicating. Sign in status was affected by simple things like restarting by some reports. A sample of comments from the ars article:

“It hit me. I had been running Muse pretty much all day, had a couple minor glitches so I quit and tried to restart and was asked to sign in. Of course the sign in didn’t work.
[…]
You didn’t have to log out to get locked out. I merely quit an application (Muse) and when I restarted it moments later it asked me to sign in. …I never log out either.”
User: dlstudios

“I did have a deadline. And yes, I’m locked out of some critical functions. Apparently my authorization cycle ended at an inopportune time.
[…]
We shut everything down for the night and, when we fired everything up this morning, CC wouldn’t login and some programs started started saying our subscription had expired.”
User: SinclairZX81

“This outage had real monetary effects on our company. It is inexcusable.”
User CUclimber

I have trouble reconciling those reports with the judgement that “it doesn’t paint a very good picture of who was actually affected.”

I would hope that there would be some definitive report on who was affected and how. In lieu of such an update, Adobe leave themselves open to a lot of speculation.

I’ll ask again – if anyone knows of a more definitive report of who was affected and how, please post.

Franz.

[Franz Bieberkopf]

… some more info at PCWorld:

https://www.pcworld.com/article/2155621/adobe-creative-cloud-suffering-extended-outage.html

“4:00 P.M Eastern time, the Creative Cloud status page shows that desktop applications and files, fonts, and settings sync are now down as well. Every major Creative Cloud function is offline.”

In other words, those few actual “cloud” aspects of Creative Cloud (files, fonts, sync) appeared to have been non-functional during the outage as well.

Franz.

[Franz Bieberkopf]

[Walter Soyka] “My point was that it is not a normal state to be “not signed in. …I don’t think it paints a very good picture of who was actually affected.””

Walter,

That’s really an odd judgement. There are many reason why you would have to reboot any given system.

If you read the comments on the ars article, two things are clear:
– there are very few comments from people who were actually affected
– those affected were affected catastrophically – it shut them down.

I’m surprised that you would judge those affected somehow negatively (your post has a “blame the victim” ring to it), rather than looking to the cause.

Again, I’d be interested in a clearer picture of who was actually affected by this – if you have better info, please post.

Franz.

[Franz Bieberkopf]

[Walter Soyka] “… I think we are losing real-world context for how the outage affected (or didn’t affect) CC customers.”

Walter,

I posted the link for that very reason (because I wasn’t affected and I did not know who was).

From the link (headline aside) it was clearer to me who actually was affected (potentially anyone not currently signed in, whose trial launches failed, and who couldn’t access “bonus” launches).

I don’t find the headline all that sensational, but I wouldn’t object to a more precise one.

If you have better info on who was affected, please post.

Franz.

[Franz Bieberkopf]

[Herb Sevush] “… this is really not a big deal for most users.”

Herb,

I think it was a bit more serious. arstechnica reported it as this:

“Those who haven’t signed off since the outage began may find their service remains unimpaired. Anyone who is currently signed in should not sign out or update. Those who are currently signed out and cannot successfully log in should try signing in using the trial mode of their software. Those who receive a message that their trial mode has expired may be able to use their Creative Cloud apps in bonus launch state.

“If you receive a message to Renew your subscription … then your bonus launch has expired,” Thursday’s advisory stated. “If your bonus launch has expired then you will be unable to utilize the Creative Cloud applications on your current computer until the outage is complete. Updates will be shared on Twitter at @AdobeCare.””

https://arstechnica.com/information-technology/2014/05/outage-of-adobe-creative-cloud-more-than-a-day-old-locks-out-app-users/

Franz.

[Franz Bieberkopf]

[Bill Dewald] ” This is info for that “other” kind of editor”

Bill,

Thanks, yes, true. Removed above.

First post still correct.

Franz.