[Frances Hill]

Hi Jan,
I think we must have resolved this but I’m struggling to remember how – it was a while ago. I have a vague memory that the file .txt file was not brilliantly compatible with the adobe encore software I was using and that I got someone with different software to do it for me. I would be able to go through email threads about this on Tuesday, which should be able to remind me about how we eventually got round this. I can’t access that account remotely right now. I’m sorry! Would have been useful to update this message with a solution! I can let you know then, if it’s. Not too late! For now, I’d advise asking the people that produced the subtitles to see if they have a reason and consider a different file format.
Regards, Frances

[Frances Hill]

Hello Danny,
Thank you for your response. I have a couple of questions about your answer…

I am creating the project in PAL and then sending it off to a company to create the NTSC version.

The dominant field is lower ff but as you said this codec is wrong for most PAL codecs should I make them upper-field instead or persist with lower?

I usually just use the adobe dynamic link to send the project to encore. I have rarely exported it as an MPEG-DVD out of premiere.

Could you tell me what you meant when you said:
‘afterwards use media encoder to transcode your MPEG and use this asset for authoring.’
What would I need to to this for and what settings would be necessary?

(Is this better than allowing the software to do it automatically using Dynamic link?)

I have a feeling maybe these two questions are linked but can’t quite figure it out! If you have the time – I would appreciate it.

Many thanks!

[Frances Hill]

Many thanks for your help and quick response Stan.

Unfortunately, after exhausting the suggestions in your link and some other ideas I found, I had no other option than to completely wipe this pesky operating system from my computer using internet recovery in order to revert to mountain lion.

I spent ages looking for ways around this and in the end, this was the only thing that worked. It was an option from the beginning and after all the time spent trying to troubleshoot the issues and then doing the recovery and reinstalling everything – I would urge people reading this as a way of solving this incompatibility issue to just downgrade from OS X Mavericks and take the hit if they want Encore working properly again.

[Frances Hill]

Hello,

I am also getting this error message in Encore 5.5

I am importing the video through the dynamic link from adobe premiere 5.5 and this seems to fine.

As soon as I choose a template menu and go to edit it, I get the Photoshop File Error -1 message and I get frozen out. The issue appears to be when creating the menu.

I am able to build and burn a DVD but only if I leave the template as it – with the exception of allowing me to delete some of the buttons.

The software was working fine until I updated to Maverick – which is what I am thinking the problem is. I am worried I am going to have to wipe my mac and reinstall mountain lion.

Can anyone help – as usual, big deadline and very stressed!

My thanks in advance.

[Frances Hill]

Thanks Stan! That is really helpful – I will do that.
Appreciate your help 🙂

[Frances Hill]

DVD and my sequence settings are:

Preset: DV – PAL widescreen 48kHz
General
Editing mode: DSLR
Timebase: 25.00fps

Video Settings
Frame size: 1920h 1080v (1.0000)
Frame rate: 25.00 frames/second
Pixel Aspect Ratio: Square Pixels (1.0)
Fields: No Fields (Progressive Scan)

Audio Settings
Sample rate: 48000 samples/second

Thanks

[Frances Hill]

Thanks Joe that is helpful- I will take a look at the software you have suggested. But that is something I hadn’t thought … I will have to convert all the footage to HD and not just

[Frances Hill]

Thanks Joe that is helpful- I will take a look at the software you have suggested.