[Eva Zahar]

Oops, sorry I missed out one more information; the software I am using is Premiere Pro 2015.3. Thanks so much and I hope to hear from you soon.

[Eva Zahar]

Hey Kevin,

Thanks so much for your prompt reply and my apologies for taking so long to get back to you but yeah, that’s the first thing I did when it happened but still no difference. I deleted my cache files, changed my cache to a whole new folder and started the importing process again, but still not luck. They still come in without any audio. Some Canon and Panasonic footage are fine; imported as per normal with both video and audio but most of the GoPro footage are imported without any audio, video only. Unfortunately, 80% of this project were shot on GoPro so I really need this to work. I am still quite excited to use the new Premiere Pro so I would really appreciate the help. But first, here are the details of my computer :

Intel Core i7-6700k CPU @ 4.00GHz
16GB RAM (Corsair)
Asus Z170 motherboard
Asus Geforce GTX 750Ti graphics card
C Drive 500GB SSD
With 1TB render drive and 3TB work drive
Windows 10

Software Version :
Premiere Pro 2015.3

The footage used are :
Panasonic 50fps Bit rate 384kbps (6 channels)
GoPro 29fps Bit rate 125kbps (2 channels)
Canon 5D 29fps Bit rate 1542kbps (2 channels)

I can’t get hold of the filmmakers for now; still on their European summer holiday so I am not sure which Panasonic and GoPro cameras they used. But I hope this helps and again, my apologies and really hope to hear from you soon.

[Eva Zahar]

Hey Tero,

Yeah, I did. But when imported, they just came in that way; without any audio. Even after changing my cache to someplace else, still the same result. So I am a bit perplexed because this has never happened to me using any version of Premiere before. I am curious to know what the problem really is.

[Eva Zahar]

Hey Jon,

Thank you for getting back to me so quickly and my apologies for the late reply but here are the details of my computer :

Intel Core i7-6700k CPU @ 4.00GHz
16GB RAM (Corsair)
Asus Z170 motherboard
Asus Geforce GTX 750Ti graphics card
C Drive 500GB SSD
With 1TB render drive and 3TB work drive
Windows 10

The footage used are :

Panasonic 50fps Bit rate 384kbps (6 channels)
GoPro 29fps Bit rate 125kbps (2 channels)
Canon 5D 29fps Bit rate 1542kbps (2 channels)

I can’t get hold of the filmmakers for now; still on their European summer holiday so I am not sure which Panasonic and GoPro cameras they used. So I hope this helps and again, my apologies and thanks again.