Updated Premiere Pro CC 2015.3 – Audio Missing when Import

[Jon Doughtie]

Eva, we need more information about exact version of the software, the system you are running, and the file types/codecs you are dealing with. Please share that information.

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2015.02 (as of 6/2016)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from HD MP4 and P2 MXF.

[Tero Ahlfors]

Have you waited for the audio to conform?

[Kevin Monahan]

Hi Eva,
Delete media cache, rename or move your media folder, relaunch Premiere Pro, then reconnect media, if necessary. This should get you back to square one.

If I knew a bit more about your case, I could help you prevent this issue in the future. Typically, you have this problem if you update your software in the middle of a project, something that is not recommended. If that was your issue, try to finish projects before updating.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Eva Zahar]

Hey Jon,

Thank you for getting back to me so quickly and my apologies for the late reply but here are the details of my computer :

Intel Core i7-6700k CPU @ 4.00GHz
16GB RAM (Corsair)
Asus Z170 motherboard
Asus Geforce GTX 750Ti graphics card
C Drive 500GB SSD
With 1TB render drive and 3TB work drive
Windows 10

The footage used are :

Panasonic 50fps Bit rate 384kbps (6 channels)
GoPro 29fps Bit rate 125kbps (2 channels)
Canon 5D 29fps Bit rate 1542kbps (2 channels)

I can’t get hold of the filmmakers for now; still on their European summer holiday so I am not sure which Panasonic and GoPro cameras they used. So I hope this helps and again, my apologies and thanks again.

[Eva Zahar]

Hey Tero,

Yeah, I did. But when imported, they just came in that way; without any audio. Even after changing my cache to someplace else, still the same result. So I am a bit perplexed because this has never happened to me using any version of Premiere before. I am curious to know what the problem really is.

[Eva Zahar]

Hey Kevin,

Thanks so much for your prompt reply and my apologies for taking so long to get back to you but yeah, that’s the first thing I did when it happened but still no difference. I deleted my cache files, changed my cache to a whole new folder and started the importing process again, but still not luck. They still come in without any audio. Some Canon and Panasonic footage are fine; imported as per normal with both video and audio but most of the GoPro footage are imported without any audio, video only. Unfortunately, 80% of this project were shot on GoPro so I really need this to work. I am still quite excited to use the new Premiere Pro so I would really appreciate the help. But first, here are the details of my computer :

Intel Core i7-6700k CPU @ 4.00GHz
16GB RAM (Corsair)
Asus Z170 motherboard
Asus Geforce GTX 750Ti graphics card
C Drive 500GB SSD
With 1TB render drive and 3TB work drive
Windows 10

Software Version :
Premiere Pro 2015.3

The footage used are :
Panasonic 50fps Bit rate 384kbps (6 channels)
GoPro 29fps Bit rate 125kbps (2 channels)
Canon 5D 29fps Bit rate 1542kbps (2 channels)

I can’t get hold of the filmmakers for now; still on their European summer holiday so I am not sure which Panasonic and GoPro cameras they used. But I hope this helps and again, my apologies and really hope to hear from you soon.

[Eva Zahar]

Oops, sorry I missed out one more information; the software I am using is Premiere Pro 2015.3. Thanks so much and I hope to hear from you soon.

[Joshua Jackson]

I’m having a very similar problem.
I shot some footage with 3 smartphones and a point-and-shoot camera.
They are all MP4 files.
They play in various players and import into Sony Vegas without issue.
I have Encore CS6, so I figured I would give Premiere Pro CS6 a try.
Interestingly enough, the audio is just fine in PP CS6.
Any ideas?
JJ

[Jeremy Rowell]

Having the same issue. Came in this morning and it looks like my adobe suite was updated while I was on Vaca. Everything I import has no audio. Only the video is able to be imported. tried clearing cache. anyone find a solution?

[Jeremy Rowell]

trying to find work arounds. If I export from media encoder as AAC audio it imports, but mpeg and dolby audio do not import. In fact if I export from media encoder one of those formats, the file audio will not play on my system. any suggestions?