Forum Replies Created

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  • Eric Dettman

    July 7, 2016 at 5:50 pm in reply to: GPU ‘upgrade’ not an upgrade?

    Do you have GPU accelerated process applied to the events which contain the footage you are playing back for testing? The GPU only takes on some processes that are supported by GPU Acceleration, such as many effects in Vegas. The GPU in your system will only take on processes that are meant to be accelerated by it. Otherwise, your CPU will take on the rest of the work.

    MAGIX see.feel.hear.create

  • Eric Dettman

    June 30, 2016 at 9:56 pm in reply to: Vegas’ New Owners and Vegas Pro 14

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    To clarify, Vegas has been 599.95 USD on Sony Creative Software’s web store for multiple versions. At one time the boxed product was 679.95 USD.

    MAGIX see.feel.hear.create

  • In Windows 10 most users of previous versions of our apps have been able to resolve this type of issue by setting scaling to 100%. Right click on some blank space on your desktop and choose “display settings” – then adjust the slider all the way to the left. It should say 100% (recommended).

    MAGIX see.feel.hear.create

  • Eric Dettman

    June 29, 2016 at 7:57 pm in reply to: Sony vegas pro 12 with windows 10 hangs on render

    Was just about to reply to this with the same solution when I saw the OP already solved the issue. The conflict with Windows Font Cache and Windows Presentation Foundation Cache was resolved in the current version, but you ran into it since you are using the previous version. Glad to hear this worked out for you.

    MAGIX see.feel.hear.create

  • I am not seeing any official stipulation that there is a cut off date for activations at 5 years out. I have changed the FAQ to reflect that previous versions of the software will still be able to be activated. When I find out more about any specific time frames I will keep the community updated.

    MAGIX see.feel.hear.create

  • Eric Dettman

    June 16, 2016 at 7:40 pm in reply to: Magix software

    The only time internet access is required is for the initial activation. The only time you would be required to access the internet again is if you reinstall the program.

    MAGIX see.feel.hear.create

  • Eric Dettman

    June 16, 2016 at 3:33 pm in reply to: Magix software

    In 2015 the MAGIX activation requirements changed, and while initial activation does require internet access, users are no longer obligated to be online once per month for license validation. The requirement to be online once per month is still communicated on the MAGIX web site as people are still using versions of the software which did use that system.

    MAGIX see.feel.hear.create

  • Eric Dettman

    June 1, 2016 at 3:11 pm in reply to: Vegas needs/suggestions for MAGIX to hear!!

    Thanks for the feedback. We have been collecting and documenting product suggestions. Keep ’em coming.

    -Eric

    MAGIX see.feel.hear.create

  • Eric Dettman

    May 31, 2016 at 8:46 pm in reply to: Sony Vegas Stuck/Freeze at 22% Rendering

    Does it freeze in the exact same place each time or in a different place?

    Try setting the full resolution rendering quality to “good” in project property settings, as a troubleshooting step.

    Also: Feel free to create a support ticket at the Sony Creative Software portal. We are still supporting the products here during the transition. https://www.sonycreativesoftware.com/myaccount/home?ReturnToView=%2Fcustcenter%2Fask

    MAGIX see.feel.hear.create

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