iTunes is not a thing that I knowingly have on my pc but I have Quicktime.
Here is the time line as I recall it:
Bought Sony W290.
Its software played the movies ok.
I downloaded Free Trial Vegas 9 Platinum and it would not play my .mp4’s.
I called sony camera customer support which was no help.
After much googling on mp4 vegas, etc I found that Vegas 9 uses Quicktime.
So I pulled up Quicktime and updated it.
Then my downloaded free Vegas 9 worked ok.
What happened next is more than fuzzy in my memory.
I installed and updated my purchased Vegas 9.
Played with it, editing, rendering to AVI’s and WMV, etc.
Then I noticed I had lost audio but Quicktime played video and audio.
But I will try removing Quicktime and then download it from Apple.
Earlier this moring I order Quicktime Pro 7 to make things even more confusing!