[Dan Nyberg]

Thanks Kevin. I am starting to find there aren’t any real good sw solutions for the workflow I’m looking for either. I remember an old sw called “Shot Logger” by Dubner.

[Dan Nyberg]

Thanks for the response Cliff. I have ClipWrap and was also hoping it could have stayed in the Canon utility. The main reason to retain the timecode is that many times you have client sign-off on a shoot. You absolutely need an arbitrary number to assign to that sign-off. Sorry to say, camera to nle file management is still the 400 lb weakling in the room.

[Dan Nyberg]

[Kevin Monahan] “Hi Tero,
I’m curious. Which NLE doesn’t mark out like that? Only Avid has an option to my knowledge.”

Media100 marks out at the playhead.

[Dan Nyberg]

Exactly Tero. Thanks for the link.

Maybe a good variance to the rule would be to not step on a separate clip if the play-head is parked on an edit. Or… maybe I just need to start adding the back arrow to my down arrow routine.

Thanks, Dan.

[Dan Nyberg]

Thanks for that Tim.

That seems reasonable because, why would I want to use a mark that is effectively one frame off. I thought it was operating that way. Yesterday, I had a V-only clip cut to a VA1A2 clip. I parked the play-head on the exact edit point (using the down arrow) and marked-out. For the first time that I have noticed in the six months after my switch to Premiere, it took the one frame off the VA1A2 clip.

If you can, I would appreciate it if you would please try it. You will see that at the cut-point, it will take one frame of the following footage.

I dont want to add an extra keystroke each time I do that operation (back arrow)
I will make a feature request that mark out takes only the footage before the play-head. doing otherwise seems counter-productive.

[Dan Nyberg]

Mark clip works if you want to take the entire clip not just a section of it. I guess I will add that as a feature request. It is a fast way to edit.

[Dan Nyberg]

Thanks Kevin,

So strange. I have been using the down arro key to get to a cut and then using the O key to mark out. I then use either ‘ or ; to lift or ripple delete. It has never (seemed) to take that “extra” frame. Can I make a macro that will mark out -1 frame?

[Dan Nyberg]

Joseph,

I did not try Adobe Media Cleaner but put it in my notes for the next occurrence. Thanks for the suggestion. I have not heard that one before.

I understand the process for shaking out problems and usually follow it but was on deadline so decided to uninstall and reinstall Premiere. I used the uninstaller in the Premiere App folder. When I went to reinstall off the cloud, it still showed that it was installed.

The hitch here is that there are two uninstallers for Premiere. One in the normal place – inside the Premiere app folder and another in the Applications/Utilities/Adobe installers folder.

To uninstall Premiere Pro (family) you must also uninstall Encore as it shares resources with Premiere. Once I “re-un-installed” from that uninstaller, I could reinstall it clean.

I have not experienced the same fatal error because I have been on shoots this week but will give the COW community a try with all the specifics should it happen again.

[Dan Nyberg]

Thank you everyone for your responses. I fully agree that paid tech support is the quickest way to resolve problems and am willing to pay monthly for it. One hour down would cover a month of paid tech support. The problem – as I see it – is that Adobe doesn’t make that readily available. I realize a lot of that is market driven and a lot has changed over the past 25 years.

As far as escalating, it is solid in concept but very hard to get to from the front-line web-chat guys. Any time I ask, they respond that they really want to solve my problem for me. In the past and with other companies my request to escalate was granted and I got a state-side expert on the phone who solved my issue very, very quickly. I consider that premium service that I am willing to pay for.

Sorry for my venting but it came after the prospect of losing a nearly finished project on deadline and after two separate web-chats that cost another unproductive hour.

I appreciate your responses and usually look to the COW forums for answers. If/when the issue comes up again, I will do all the OS and error reporting. I’m just leery of using Adobe web-support in the future.