[Cheditor]

Holy Creative Cow! Who knew this forum has so much power???
Since I posted about our troubles with the Terrablock I have gotten about 30 phone calls from both the dealer and Facilis to help us with our issues with the Terrablock. This is a great example of why people should think before they post. (And also why I wish I could remember the login for my more anonymous username.)

Various dealers (not our usual one) have been whispering in my ear that I need different solutions than the one I have. That coupled with all the glitches we’ve had with the Terrablock, really got me steamed. Well… now I’m getting good intel! First, we are running the Terrablock on old, known bugs, software. I’m several upgrades back, and since I have my email junk filters set to super-high, I never heard about it. Second, we never made time for our dealer to come out and train us on the proper use of our SAN. All the time on these forums I see people cobbling together systems on their own and I think, “that’s dumb. You need a pro to integrate everything or it will never work.” And then we did just that. So Okay! Egg on my face! Next time I will RTFM!

The Terrablock is a way better solution than the XSan for a facility my size. The price is right. AND, they really stand behind their product. I’ve got the phone records to prove it:)