[Callum Bennetts]

I managed to solve this. The problem stems from the XML file that PluralEyes creates. The file appears to be missing information telling Premiere what codec settings to use for the sequence.

Open up your PluralEyes export in a text editor (I use Notepad ++). Do a search for the word “sequence”. You’ll see something similar to the following line, just above a yourproject.MOV_synced tag.

Highlight the entire line and replace the text with the following code. (Code link at bottom of post)

You’ll need to do this twice, one for the opening sequence and one just above the yourproject.MOV_synced Replaced tag as below.

Save the file then go back to Premiere and import as normal. It should be working fine now.

NB: I’ve uploaded a text file here with the code to save you typing it out. 8297_pluraleyeserrorfix.txt.zip

Good luck.

[Callum Bennetts]

This wasn’t 100% clear to me either. Adobe has this video tutorial that explains pixel aspect ratios in photoshop.

The video explains the ratios but doesn’t make it clear what to do. Similar to the previous reply you just need to create a new file with your desired aspect ratio. It doesn’t have to be a PSD it could be a jpeg, TIFF etc.

In my case I created a jpeg with the dimensions 1920×1080 at 72pixels/inch. In the file new dialogue box make sure it says square pixels under the advanced settings. I then opened up the file I exported from Premiere so I have them side by side in Photoshop.

Choose Ctrl+A to select the canvas of the Premiere export and Ctrl+C to copy the image. Move over to the new file you just created and do a Ctrl+V to paste. Everything should now look correct. Do a Layer>Flatten Image, then save out the file to whatever format you want and you’re done.

Hope this helps.