[Bryson Jones]

We’ve never set this one up, so NSA may not be of much help, but know that this error is most likely due to OS X security. (Are you on 10.8?)

I believe it’s related to one of your libraries not being installed in the default path, or at least what someone thinks is the default. But I need to grab one of our dev guys to confirm.

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

This is not a “quick one”, at least not for me.

I’d reach out to your dealer/integrator and know that the short answer is to not drag and drop batches onto the Worker Node. That will be looking at the preset root in the Worker action and not necessarily at the full path. Notice the “Relative to:” field in the Worker action.

There may be a way to get that path into the action, but we direct clients to set up actions by a server query and set a metadata flag to “create proxy” to trigger the Worker. That way it gets the full path and you can also get the flag to be set to “proxy created” or something so you can track what’s done.

Free advice (and worth every penny.) Consider making h.264 mp4 files for proxy instead of mov. Android won’t read mov and many PC’s don’t have it installed. Most every browser can play an mp4 now and you never know what you might want to do with those proxies down the road.

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

Hey there,

I’m not sure text fields in CatDV can be appended to in that way. Whatever you write is overwritten generally.

Example if you have 3 records with:

1
2
3

in them, if you select them, they will show (Various) meaning that there are various values in that field. If you select all and type “4” then all of those records will show “4” as the value.

If you’d like to do this, make a multi-grouping and then you can append, or use the CLI which allows you to append to a field.

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

Oh yes, I guess I should update this with the final features.

(Note, the Cow doesn’t do bullets well.)

Features:

Send assets to AWS from CatDV via Amazon uploader

No FTP needed
More reliable

Send assets to AWS on a hard drive via import/export job

Metadata recorded in CatDV links to the  asset in AWS
Details on I/O here: https://aws.amazon.com/importexport/

View/track AWS job info & metadata in CatDV interface

Metadata:
DriveID
JobID
AWS Key
AWS md5 checksum
AWS Bucket Name
AWS Import Log filename
For import/export job
AWS Storage Class

View lifecycle status in CatDV i.e. S3 or Glacier

Call restores from S3 or Glacier in the CatDV interface.

Restores from S3 initiate immediately
Restores from Glacier require time for AWS to move asset from Glacier to S3 bucket and then Archive App downloads asset back to home system once asset appears in S3

This process is queued and managed by the Archive application, no user input required.

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

Hilarious,

I was just about to go look at my test system and tell you I’ve never seen it, when I found the same error.

Thanks for the morning smile, and finding maybe a bug.

I’m on v 5.1.0.3219

One note, I filled my boot drive (log issue) and that seems to have been around the same time.

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

Funny you should mention that, yes.

We actually finished the code a while ago but in testing we discovered an AWS bug with unicode characters, which they acknowledged publicly and fixed internally. We are awaiting the release but in the meantime our client has sent several terrabytes of data to AWS and has linked metadata for all but one asset which had an unusual character. (No, 99.99999% of the data isn’t good enough for us.) 😉

We have no way to know how long until Amazon releases the fix, but we’re hoping for the next 30 days. The app should be ready to sell after that. We’re working on the docs as I type.

Squarebox will test and then add it to the price list once Amazon is done, but we can sell it as custom for now to solid integrators like yourself.

Anyone who has no unusual characters in their data set and wants to run the code can certainly contact us.

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

I do need to add that one.

Often it’s not in there but you can just add the line. As I understand it, as long as the doc looks similar to the example shown you’re good.

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

Hey guys, this is a quick doc we keep in our internal wiki for our field techs.

I’m posting it publicly with the hope that if it helps you, you take a look at Akomi as payback. 😉

Catdv-Server MySql max_allowed_packet setting

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

I have the info Shane, trying to get a quick way to share it to the world.

That’s a MySQL admin thing and you may want your integrator to do it, but I’ll post the steps as soon as I can. (we’re doing a web re-work.)

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com

[Bryson Jones]

Hey squarebox support guys, can we get Robin in on this one with us?

Ryan, one thing to check, especially if it’s behaving differently on different volumes on the Facilis, is to see if the “Process online files only” is set in the “Parameters” tab in the worker action.

If it is, un-check it and see if these actions run but then fail. If they aren’t running, the Worker may not see those files as “online” or available to it. That might point to a Facilis refresh issue or even simpler, a path mapping issue between a Mac client and a PC server/worker. (That’s super common in mixed environments.)

I’m not really thinking this will fix anything but we can at least see if it’s storage related or a system config issue and thus not as much as a CatDV thing but a CatDV/storage interaction/mis-config.

Note that for every volume that is created on that SAN, you need to set up the proper path mappings in the CatDV settings and each and every Worker Node action. (This is a big one and very hard to get right on the first try.)

Also, if you could post up some system info, (nothing crazy detailed) but are the ADA and Worker running on the same box or separately and what are the OS’s for that/those boxes? Fibre mounted Facilis or Ethernet?

bryson

bryson “at” northshoreautomation.com

northshoreautomation.com