[Bob Zelin]

Ok that wasn’t the last question… Based on your second post, and my research – there would be no way to use that Areca box with my current Mac Pro (2008 3,1)?

YES – that is correct. There is NO WAY to use thunderbolt products with ANY Mac Pro tower –
3,1 4,1 or 5,1
Let me be clear. If you have a 2012 Mac Pro loaded out, there is NO WAY to plug in a thunderbolt product to this computer.

And there never will be a way.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

you get 1100 MB/sec with RAID 5 using this RAID array. Your limitation is the SATA drives, not the thunderbolt 3 connection. Add more drives, get faster bandwidth.

With that said, you can still do 8K editing.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

Hi Andrew –

From what I can tell, the main difference is that the 871 has more RAM and the 10G card already installed?

REPLY – the TVS-871 is an old model, and it does not come with any free 10G ports. The TVS-871T is now discontinued. This came with two free 10Gbase-T ports. To have 10G in the TVS-871, you have to add a card.
An empty TVS-871 at B&H is $1785 for the 8G model.

The TVS-873e is a new model for QNAP. This model is $1299 at B&H Photo. It too does not come with a 10G card.
For BOTH models –
the single port 10G card is the QXG-10G1T – price about $90
the dual port 10G card is the LAN-10G2T-X550 – price about $399

The TVS-871T would do 700 – 800 MB/sec both READ and WRITE. I never installed a TVS-871, and added the 10G card
The TVS-873e will do 500 MB/sec WRITE and 900 MB/sec READ.

You write –
Setting up a small NAS, mixed Mac/PC environment with motion graphics artists and editors – total of 4-5 users.

REPLY – you are looking to buy the cheapest box possible. If you can get a deal on an old TVS-871T, this will work, but it better be a good deal. For 4 – 5 users, you need a 10G switch – either the Netgear XS708T or the QNAP
QSW-1208-8C.
I would not buy either model for 4 – 5 users. You are much better off with a more expensive model. These all come with the dual 10G ports build in, and have much better performance than the models you have listed. All have street prices under $3000 (but you have to add drives) –
QNAP TS-1685 (with 16 gig of RAM)
QNAP TS-1677x (with 16 gig of RAM)
QNAP TVS-1282T (with 16 gig of RAM).
My personal choice is the TS-1685. Street price under $2800 (plus drives).

Tentative gear list is as follows:
•QNAP TVS-871 – Core i7 16GB 8-bay

REPLY – again, old model, and you add the 10G card you listed below –

•8x HGST Deskstar 7200rpm 8TB Hard Drive

REPLY – similar money for the 10TB drives.

•NETGEAR 8-Port 10G Managed Switch

REPLY – the XS708T, NOT the XS708E

•Qnap QXG-10G1T Single-Port 10GbE Network Expansion Card (for desktop PCs)

REPLY – you need this inside your TVS-871, which DOES NOT come with the 10G card.
These cards work wonderfully in Windows 10PC’s in x4, x8, and x16 slots (not x1 slots).

•Sonnet Technologies Solo Thunderbolt 3 to 10G Adapter (for new MacBook Pros)
REPLY – correct

•Sonnet Technologies TWIN10G-TB2 Dual Port 10 Gigabit Ethernet Thunderbolt 2 Adapter (for older MacBook Pros)

REPLY – correct

•APC Back-UPS Pro 1500VA (for battery backup of RAID and switch)

REPLY – get the Cyberpower. About $145, and the software for auto shutdown is already built into the QNAP for this with the free USB cable that Cyberpower gives you.

Let me know if you have any further questions. I do these every day.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

Hi Ben. –
yes, the ARC-8050T3 works great.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

reply from Bob Zelin again – I just re read your original post.

You write –
All seemed to be fine until I started sync from aws S3 using hybrid backup sync. Everytime after sync started, the system shuts down or reboot. I updated firmware from 4.3.3.xxxx to 4.3.4.0675.

REPLY – you are doing a cloud sync using MyQnapCloud or Hybrid Backup Sync. This is when you are having these issues. Your “corrupt” file is probably because you have special characters in the file name (or file names).
In a Linux system, you cant have \ / # $ . (that’s a period) in the file names. So sungwoo.kang.mov will cause issues. Even with that, this will not “shut off” the power supply.

You write –
After first update it said that the firmware in the flash and the HDDs don’t match so I manually updated firmware again.

REPLY – again, this does not make sense, or I am mis reading what you wrote. The firmware for the SATA hard drives has got nothing to do with the firmware of the QNAP. With that said, you MUST be using approved hard drives for your QNAP, that are compatible. I recently had a client that bought expensive enterprise SAS drives, and they did not work with the QNAP.

You write –

Since NAS turned of during sync, the system said that file system is not clean, so I deleted volume and re created.

REPLY – the ONLY time that you get the error message “file system is not clean” is if you LOSE power to your system.
This means that it did not REBOOT – it LOST POWER, and then you get this error message “file system is not clean”.
No corrupt file or defective drive is going to SHUT DOWN THE POWER from the QNAP. I am not saying that you don’t have a bad power supply in the QNAP, but a bad file does not turn off the power.

After last firmware update, it seemed the issue was resolved, it was much more stable than before, however it rebooted again. All the HDD SMART info was good. I synced about couple hundreds GB of video files, some of them are several GB and others are less than 1GB. Sync job was set 1 files at a time. When sync started RAID group synchronizing was being performed. I couldn’t wait for 60+ hours to finish synchronizing. I contacted QNAP support with this issue and they suggested that I use NAS after RAID sync. So I finished RAID sync but somehow auto scheduled RAID scrub was started and system shut down again.

REPLY – RAID Scrub is auto enabled on all new firmware builds. To go to the Storage and Snapshots icon, click on the Gear icon, and disable RAID SCRUB. RAID SCRUB will dramatically slow down your system when it is doing this process – but it certainly won’t SHUT DOWN your QNAP. Only a bad power supply (or bad power source) will do this.

Because system shut down during scrub, it always try to scrub from scratch and shut down randomly after around 1 hour after booting. And I also see the “The file system is not clean” warnings.

REPLY – again, this happens when you LOSE POWER, not when you reboot. You are losing power.

Sometimes it stuck in the booting. Then I found a reddit post that there is some problem with firmware. So I decided to updated firmware without HDDs since RAID scrub seems to be a problem. But now it won’t boot at all.

REPLY –
this was from your first post. I have seen and replied to your comments on your last post as well.
A corrupt file will not cause the QNAP (or anything else) to power off. Only a bad power supply, or a bad power source will do this. I know that you have already spoken with QNAP support in California – didn’t they ask for your system log dump on this system ? You CANNOT use special characters in your file names. When I build systems, I always (on Mac’s) disable DS_Store with defaults write com.apple.desktopservices DSDontWriteNetworkStores true, so the Mac does not generate ./ in front of folder names, which will halt a large file transfer from a drive to the QNAP. If you have lots of $ # \ / . in your file names, this will cause problems syncing from S3 to the QNAP.

I am here to respond to any other comments that you may have, and you can also contact me.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

Hi Sungwoo –
I have heard of all kinds of problems in my day – but this the first time in my life, that I ever heard of the power supply shutting off, when you rename a file ! That’s a new one on me – and while I believe you – I find it hard to believe that this is actually happening. You can have EVERY DRIVE FAIL in the QNAP (and every other system) and the QNAP (and every other system) will continue to run. At that point, you would have lost your data, but the QNAP (and every other system) would not SHUT DOWN the power.

All of this makes no sense to me. I have never heard of a problem like this before – on a QNAP, or any other system.
Corrupt files cause systems to lock up and “beach ball” – but they don’t cause the power supply to fail, and shut off !!!!!

Sorry, but I don’t have a better answer for you on this one.
If you want me to remote in and take a look, I will be happy to do so.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

the highpoint will work for you !
The only way to get your Areca ARC-1882 to work with a new computer is to buy a PCIe expansion chassis, like the Sonnet Echo Express.

Of course, Areca makes empty thunderbolt 3 chassis, with the same formatting, so you could pull the drives out of your current Areca, put in them in an Areca ARC-8050T3, and go back to work.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

this is a thunderbolt 3 product.
Yes, it’s a great low price, and Highpoint gear has gotten much better over the years.
IF you have a miniSAS product now – either you are running in an old Mac Pro (which there are no thunderbolt 3 cards available for it) – or you have a new Mac with thunderbolt – and I don’t get how you are using a miniSAS RAID array, unless you have a Sonnet Echo Express expansion box with your miniSAS card in it.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

My first stupid question –
do you have a UPS on your system. If you have unstable power, and you have momentary power loss, the QNAP (and anything else) will shut down.

I never use RAID scrubbing. This was done because of an old firmware issue that QNAP had a long time ago. It really doesn’t apply anymore, and dramatically slows down the system, so I always disable RAID scrubbing. Once the drives are stable (after optimization) – you should be fine. And if you created a RAID (like a RAID 5 or RAID 6) – even if you have a drive failure, you should have no issues.

Certainly – you could have a DEFECTIVE power supply in the QNAP, and this would cause the issue of you losing power to your QNAP. I have installed over 100 TS-1685 systems without issue, but this does not mean that there is not a defective power supply in your system. Of course, I would
#1 – make sure you have a UPS on your system – preferably one that can communicate with your QNAP via the USB port, in case of power loss – like a Cyberpower or APC UPS
#2 – make sure you have good AC power cables going to the QNAP

#3 – make sure that the AC outlet strip that you are using to power the QNAP is good, and that the plugs are not intermittent. Many cheap AC outlet strips (and wall outlets) are loose and defective. You should check this (make sure that you don’t lose power when you wiggle the cable in the outlet.

But if all of these things are ok, and you are using a UPS, and the problem still exists, then YES, you probably have a defective power supply. If you contact QNAP, you have a WARANTEE, and they will replace the QNAP for you (you keep your drives, and insert them in the new QNAP). If you simply cannot get your system to boot, because you lost power during a firmware update (or downgrade) – then

#1 – make sure all your power is good for the QNAP, so this doesn’t happen again, and
#2 – call QNAP. In the US, the support # is (909) 595 2782. They can manually download the firmware to your desktop, and SSH into your QNAP via terminal, to manually update the firmware.

Are you in the US ?

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com

[Bob Zelin]

Hi Todd –
I think Chuck’s solution for you is to hire Big Bad Wolf in Ft. Worth Texas, to do this for you, so you don’t have to worry about any of this.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com