Debra Smith
Forum Replies Created
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It does need to be local on their phone. Yes it is quite tricky it seems ? I have tried exporting the video at 1080p with a medium bit rate. It’s helped maybe marginally but the issue is still as bad or close it seems. So really I’m not sure what else I can try. I will keep experimenting and see if I can fix the issue
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Well I sell long audio visualizer montages and about 1/2 of my customers are on mobile only. It has always worked for both before but not now. Perhaps I could export the video with reduced settings and see if the that resolves the issue? ? I’m just not sure what else to try.
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Thank you for the reply! ? so I used the same settings as you mentioned for export. This is a really weird issue. The only changes I have made are to update my programs. It has worked perfectly in the past. I use WeTransfer to send the files. The thing is it works on different media players on different PCs. QuickTime and VLC media player on 2 different PCs no issues ?♀️ But then on two different phones, when you download the video onto your phone and use the native IOS app, the audio becomes progressively out of sync and when you skip forward the audio won’t play at all for 3-4 seconds ?♀️ And if you try to save a clip of the video there is no sound at all. I have never seen this and have no idea what to do about it ?