UPDATE:
It’s taken a few days to finally gain access to another system and camera to troubleshoot this one further and I wish I could provide a more technical explanation but here’s what happened:
– I demonstrated to them that with my camera connected to my laptop PPro said device was offline.
– I then plugged my Panasonic camera into their system and PPro controlled and captured it perfectly. (so my camera is ok)
– I plugged their Sony camera into my laptop and again, full control. (so my laptop is ok)
– I plugged my camera into my laptop and NOW EVERYTHING WORKS!
So somehow plugging in another camera seemed to ‘flush out'(?!) some configuration settings so that when I plugged mine back in, it detected it fresh. I wish my explanation sounded a little more technical and less like a problem with my plumbing, but that’s what happened. I wonder if anyone else has ever experienced that?
Anyway, I’m a happy boy again because my toys are working so I can go back to playing…
Cheers,
Ben