The problem with telling people to go to NewBlue to “fill out a ticket” is when other people are searching online for answers to what seems to be the same issue, we can’t self-remedy… It forces more people to go public with the fact that it’s an issue. My system is a very decent 1 month old i7 3.4GHz w/16GB of RAM. The only thing different is the NB Titler Pro that came with SVP_12