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x-serve won’t shut down (please help!)
Hi All:
I’ve had an Apple X-serve connected to my G5 for the past
two years or so. Its been working fantastic.Tried to shut down the Raid today (to check on a media manage
to an external firewire drive) but holding the button down just
would not work. The G5 was of course powered down, but I could
not get the Raid to shut down.Powered the computer back up, and it does not see the Raid. (Its listed
under the system profiler, but does not appear on the desktop, and fcp
doesn’t see any of the media.)Don’t want to just cut the power on the Raid for fear of damaging data, but
I’m stuck and can’t move forward.Any suggestions would be greatly appreciated.
Thank you,
Michael Drucker
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11 Replies
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You’ve already powered down the G-5, so no harm in killing power to the raid. Have you tried the power switchs in the back?
This from googling “power down x-raid”:
“To power down the xraid manually you can press and hold in the power button on the
rear of the XRaid chassis. You will need to hold it in for a few seconds, lights will flash
on the rear of the chassis and when the lights go out you can release the button. ”Mark
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Thank you, Mark. Yes, I’ve been holding down the button
in the back of the Raid to turn it off — but with no luck.Are you certain I won’t damage any of the media on the Raid
by killing the power on it, just because the G5 is off? -
Have you tried shutting it down from the RAID utility?
Peter
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I haven’t, Peter. Not familiar with that option but
will pursue it. Thank you. -
[Delusions] “Are you certain I won’t damage any of the media on the Raid
by killing the power on it, just because the G5 is off?”Well, if your G-5 is off, there’s NOTHING writing to the raid, so you should be OK. However, the fact that it’s NOT responding to this power switch can mean that there’s something else going on. Powering up and down is pretty much a universal “cure all” for many ills. However, if you’re that nervous, pay someone to come in and assess your situation. Your peace of mind is worth it.
mark
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That has happened to me on two isolated occasions. I called the Apple contact and he told me to pull the plug. So I took a deep breath and did just that….with no apparent harm. As I say that has happened to me only twice and I’ve solved in this kind of barbaric way…I’ve got over a terabyte of data and encountered no problems. As I understand it, harm can come to the disks if it gets an incoming power hit, not an outgoing power outage.
Dual 2.7 GHz G5, 4GB RAM, ATI Radeon 9650, Xserve RAID, AJA IO, 2 20″ Cinema Display, FCP 5.1.2, OS X10.4.8
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I always use the RAID Admin application to start and shutdown my XServe RAID. Rather than pulling the plug try, restarting your Mac and then using the shutdown feature. Open RAID Admin. If your RAID does not show up in the window choose Add system. Your RAID should show up. The default monitoring password is in you documentation. If you can’t find it e-mail me and I let you know what it is. Once your RAID appears in the monitoring window, right or CMD click on it and choose power on. Before you shutdown your Mac choose power off. I hope this is helpful.
Lee Berger
http://www.leebergermedia.com -
Thanks for the input, Lee. I have to admit that my strength lies in editing. Wrongly I haven’t delved into the more technical hardware side of things as for example the RAID admin. I have never used it, as the Apple people that set up my system said it wasn’t necessary. (I’m sure more than anything as a precaution to not mess things up as perhaps click-happy clients may have done in their experience.) I opened it up as you suggest and When I click add system, all the boxes are completely blank. My RAID doesn’t show up… I’ll have to look into my documentation to see how to proceed. Thanks for the heads up.
Dual 2.7 GHz G5, 4GB RAM, ATI Radeon 9650, Xserve RAID, AJA IO, 2 20″ Cinema Display, FCP 5.1.2, OS X10.4.8
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Had the same problem when one of the fibre controllers was being pesky and I couldn’t power down. Instead of pulling the plug, I hit the off switch on the APC, let it sit a couple minutes, and powered up. No problems. But make ABSOLUTELY sure no one is trying to read or write from it before you do.
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I completely forgot to mention that you will need a network connection between your computer and the RAID in order to control via RAID Admin (Cat 5 with RJ45 connectors). There is a network port on both of the RAID’s Fiber controllers and it doesn’t matter which one you connect to. You might need a router or switch if you don’t have any additional network ports on your G-5. That’s why your RAID does not show up in RAID Admin when you selected Add System. Sorry about the confusion.
Lee Berger
http://www.leebergermedia.com
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