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  • Blackmagic Design

    VideoHub not working

    Posted by Alex Varas on August 28, 2008 at 8:39 am

    Hello,

    I just downloaded the new VideoHub version 3.0 to upgrade our software and now it doesnt work even in the MacPro which is USB connected. All texts grey out.

    I installed previous version and nothing.

    I installed the server at my laptop (Leopard) and after connecting the USB to my comp… nothing at the GUI VideoHub.

    I installed VideoHub v3 in a winserver 2003 and when I plugged the usb calbe it recognizes the device, install the drivers (v3) and when launch the GUI and saying use local connected… nothing, still grey out.

    If I try to upgrade firmware (lastest was 2.3.1 I guess) to v3 it says no device present.

    When at MacPro, if I telnet localhost port 9990 I got answer from VideoHub deamon.
    At my laptop, doing the same, I got answer too, saying no device present, the fun thing is when I UNPLUG the device, it says “No device present” and when I plug it again it says nothing.

    I used up to 4 USB cables, all of them working with other devices.

    Also I power cycle VideoHub….

    Any tip about what is going on??

    Thanks in advance.

    Alex

    Alex Varas replied 17 years, 8 months ago 1 Member · 1 Reply
  • 1 Reply

  • Alex Varas

    August 28, 2008 at 11:36 am

    Update:

    After talking with support they are gonna send a replacement.

    Anyway if anyone has any idea please feel free to tell me… 🙂

    Regards,

    Alex

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