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Vegas 11 crashing when trying to import mp4 files?
Hey.
My Sony Vegas will immediately crash when I try to import an .mp4 media file. Upon crashing, it comes up with the message “Vegas has stopped working” and gives you options to send the details about the problem or not.
This happens every single time, and I’m getting very frustrated as I am starting on a very important project.
And no, I will not convert my mp4 becuase the videos were originally .MKV files and I converted them to MP4 files using a command-based tool so it will not destroy the video quality. This is all after knowing that my Vegas 11 won’t even accept the mp4 files.Can anybody help me? I’ve tried to watch video tutorials on how to fix but they just don’t seem to be working and valid for me.
Thanks in advance, I appreciate anything you guys can contribute. If you guys want a video on the problem occurring, then feel free to ask. -
2 Replies
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Vegas does not support mkv files.
Those converters are a bit of a crap shoot, and I suspect the converter you are using is creating a proprietary mp4 file format that Vegas does not understand. You may have to try and find another converter to use, or try exporting a small file to AVI with the tool you are using, and see if Vegas accepts that.
My system specs: Intel i7 970, 12GB RAM, ASUS P6T, Vegas Pro 10e (x32/x64), Windows 7 x64 Ultimate, Vegas Production Assistant 1.0, VASST Ultimate S Pro 4.1, Neat Video Pro 2.6
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I just have similar problems, even with the latest Vegas Pro 12.
However, after an incredibly quick reply from Sony Support, I managed to fix the problem and would like to share the solution with you guys!Problem:
I am trying to add two media files to the project. Adding the first media file goes ok, but as soon as I add the second file, Vegas hangs. Strangely, changing the order of the two files results in the same behaviour, so I would the problem to lie not in the compression in the files.I have attached the media info of the video files, that were created by Handbrake (opensource compression program). The settings for h.264 are: ref=1:weightp=1:subq=2:rc-lookahead=10:trellis=0:8x8dct=0. Constant 25 fps, 1280×1024 pixels.
Problem does also occur with other video files (also processed by handbrake).When I try to add the original files (h.264 inside AVI container), Sony goes wild as well and hangs…
Actually, I seemed to have this problem with ALL video file I added to the project.
I got the following answer from Sony, that completely resolved all issues for media import!
Answer Sony
Hi Rob,
Thank you for contacting Sony Creative Software.
As a troubleshooting step, please navigate to C:\Users\**username**\AppData\Local\Sony\Vegas Pro\12.0\Media Pool Thumbnails (where **username** is the actual account name on your machine) and delete the contents of the folder named: Media Pool Thumbnails. Then restart Vegas.
The AppData folder is a hidden folder.
Answer Title: Hidden files, folders and file extensions in Windows
Answer Link: https://www.custcenter.com/app/answers/detail/a_id/1254If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Eric D.
Customer Service & Technical Support
Sony Creative Software Inc
https://www.sonycreativesoftware.comHope this can be of help to anyone.
Cheers, Rob
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