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Activity › Forums › Blackmagic Design › upgraded to desktop 9.2.1 and lost the capture stream

  • Blackmagic Design

    upgraded to desktop 9.2.1 and lost the capture stream

    Posted by Bernard Lunzer on April 14, 2012 at 12:34 pm

    Pulling stuff at 1080i from box. All settings the same with the intensity extreme but the capture stream disappeared. Went back to the software that came with it and it works again – so I can do that. Just curious as to why the newer software doesn’t capture.

    Mike Squires replied 14 years, 1 month ago 2 Members · 1 Reply
  • 1 Reply

  • Mike Squires

    April 14, 2012 at 3:54 pm

    I had the same issue with my Intensity Shuttle USB 3.0. I also have the ATEM TVS, so I uninstalled that software, installed the new Desktop software, and capture returned.

    For some reason, there is a conflict between the two BMD products.

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