Upgrade to 18 from 14?

[Steve Rhoden]

Luigi Perrotta, Who told you that?

Of course you can do that easily same way in Vegas Pro 18. The feature is just located in a different location…. Go to the “Project Media” tab, then beside “Import Media” there is a small drop down arrow, click on that and you will see “Import DVD Camcorder Disc” and there you go!

[Steve Rhoden]

Don, this built in utility is located under “Help”, then click on “Check for Driver Updates”

[Luigi Perrotta]

Thank you Steve

After going back and forth for weeks they came up with this: see Magix response below.

It didn’t matter that I explained to them I was able to do it with Vegas 18 before. It didn’t matter if Vegas 16 is able to do it!

Now my Vegas 18 and 16 don’t refresh the VST audio effects anymore. I sent Magix a request for support a few weeks ago, I only received an e-mail telling me they received the request.

I can’t see how someone who makes video for a living deals with this kind of support!—–

Original Message—–<br clear=”none”>From: MAGIX Pro Support <prosupport@magix.net><br clear=”none”>To: dinapoli1@aol.com<br clear=”none”>Sent: Wed, Feb 17, 2021 3:50 pm<br clear=”none”>Subject: Re: [Ticket#2021020317006012]<br clear=”none”>

Hello<br clear=”none”><br clear=”none”>Thank you for your message.<br clear=”none”><br clear=”none”>The question was read and understood. This is unsupported operation for any DVD unless it is a DVD from a DVD camcorder, and the DVD is finalized in the DVD camcorder previous to importing. Commercial or burned DVD are unsupported for this type of import due to the reasons listed in the previous response. <br clear=”none”><br clear=”none”>Regarding the claim of “VEGAS PRO 16 on my computer I use the same process to import from the DVD in Vegas 16, it works fine!” – we realize users have been able to make this work in the past, but it is still unsupported operation. The function is called: Import DVD Camcorder Disc. <br clear=”none”>–<br clear=”none”>Best regards,<br clear=”none”><br clear=”none”>MAGIX Software GmbH<br clear=”none”>Eric Dettman<br clear=”none”>Supportmanager<br clear=”none”>Berliner Str. 13<br clear=”none”>01067 Dresden – Germany<br clear=”none”><br clear=”none”>Geschäftsführer | Managing Director: Klaus Schmidt, Michael Burdack<br clear=”none”>Amtsgericht | Commercial Register: Berlin Charlottenburg, HRB 127205<br clear=”none”><br clear=”none”>http://www.magix.com<br clear=”none”>

[Don Cady]

Thank you very much Steve. This is very helpful!